Unblocking Account Codes

If a subscriber has entered an incorrect account code too many times they will become blocked. To unblock a subscriber please follow these instructions: 

  • Login into the CommPortal as the Administrator
  • Click on Users from the menu on the left. 
  • On the user that has been blocked click on Actions then View individual settings

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  • This will open a new window where you can view the settings for that subscriber. 

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  • Click on Account Codes. You can also click on Open in New Window this will open a full sized window that may be easier to work with. 

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  • Scroll down and click on Unblock Account Codes. The pop window will refresh, then click on Close the subscriber is now unblocked.
  • Please request the subscriber to retest his line. 

Revision #5
Created Tue, Mar 10, 2020 2:47 PM by Admin
Updated Wed, May 6, 2020 2:20 PM by Admin