Call Pickup Groups

Viewing Call Pickup Groups

If your phone line is in a Call Pickup Group then there will be an entry in the Group Membership section called Call Pickup Group: name. Click on this entry to view that Call Pickup Group:

Groups – Call Pickup Groups

The following information is shown on the right hand panel of the screen:

The department this Call Pickup Group is in, if any. If your business does not use the departments then this will say None.

The number of lines in this Call Pickup Group.

The lines which are members of this Call Pickup Group. Your line will be in this list.

Using Call Pickup

To pick up for a call that is ringing on another phone in your Call Pickup Group, follow these steps:

Pick up your phone handset.

Dial the Call Pickup access code: *11.

Alternatively, if two or more phones are ringing and you want to pick up the call that is ringing on a particular extension number, follow these steps:

Pick up your phone handset.

Dial the Directed Pickup access code: *12.

Dial the extension number on which the call is ringing.