CommPortal - FAQ
Questions about the CommPortal? Take a look here...
- Importing and Exporting Contacts
- How Do I Reset My CommPortal and Pod Connect Password?
- How Do I Change my CommPortal and Pod Connect Password
- How Do I Change My Security Email?
Importing and Exporting Contacts
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INFO: With the CommPortal contacts, these contacts will be sent to all registered devices for that subscriber. This will include the Pod Connect mobile and desktop applications |
Import Contact from CSV
Log into the CommPortal with your credentials, at top click on Contacts
Within the Contacts page you will see the following, click on Import.
In the Import Contacts popup window you will need to:
- Choose the CSV file that you would like to Import
- Select the Action when a Contact already exists.
Click on Choose file and select the CSV file you would like to import, select the Action when contact exists and then click on Import.
Monitor the Import status as this will details of the contacts imported.
Once the Import has finished, you can either click on Confirm this add the contacts to your account, or click on Details, this is ideal if you have contacts in your list that have been ignored and will display a reason. After reviewing the Details click on Confirm.
You can cancel the Import by clicking on Cancel.
You will now see the Contacts imported. You can Edit or Delete contacts by selecting the relevant Contact and clicking on Edit or Delete
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INFO: Depending on the source of the CSV file you have you may experience issues with Importing contacts correctly. You may see that only the names are display and not the phone numbers. Please use one os the provided templates below. |
If you do experience issue using the your CSV then please download one of the following templates. There a 2 versions of this full and minimal. In most cases the minimal version will do as this includes First Name, Last Name, Home Tel, Work Tel, Cell Tel and Fax Tel. The full version includes full address and other contact details.
Click on either of the below to download:
You can either edit the header row (line 1 of CSV) to match the below. Excel is ideal for this.
| First Name | Last Name | Home Tel | Work Tel | Cell Tel | Fax Tel |
Or you can just copy the relevant columns into the the template as per the below:
Once you have finished making the changes save the file as a CSV and follow the above instructions to import.
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INFO: First Name and Last Name columns are limited to 32 characters each |
Exporting Contacts
Within the Contacts page click on Export All.
Next select the format that you would like the Contacts to be exported.
- Outlook/Outlook Express compatible - Select this option to import them into Outlook
- Windows Contacts on Vista - This was only for Windows Vista contacts. Should not be used unless you are still using Windows Vista.
- Native format - Select this one to have the contacts exported as a CSV file.
Once selected, click on Export. The file will automatically be downloaded.
How Do I Reset My CommPortal and Pod Connect Password?
If you have lost/forgot your CommPortal/Pod Connect password don't worry, it can be easily reset by competing following:
- Requesting a password reset has to done on the CommPortal
- At the login screen click on Reset Password
- Enter the phone number for the account that requires the password reset. Then click on Reset Password.
- An e-mail will now be sent to the e-mail address on the account. If you do not receive this email please contact your Service Provider. Please check your spam/junk folders for the reset e-mail.
- Once you have received the e-mail, click on the link to reset you password. Enter your new password and then confirm the new password. Click Confirm.
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INFO: The minimum requirements for new passwords are as follows: Be between 8 and 20 characters long. Not have a single digit repeated more than 2 times in a row. Have at least 1 digit. Have at least 1 letter. Have at least 1 special character. Not be a numeric sequence, e.g. 12345 or 54321. Not contain, or match part of, a telephone number associated with this account. |
- Your password has now been changed. You continue using the CommPortal or login to the Pod Connect clients.
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INFO: If you are a Business Group Administrator and need to reset your password please use the above instructions. You will not be able to reset the password from the Business Group Administrator Portal login screen. |
How Do I Change my CommPortal and Pod Connect Password
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INFO: Please keep your passwords in a safe place. This password is required to access the CommPortal and is required for both mobile and desktop Pod Connect applications. |
You can change your in one of 2 ways, from the CommPortal and from the Pod Connect mobile client. Please note you currently cannot change your password from the desktop client.
To change your current password from the CommPortal:
Once logged in the CommPortal scroll down to the bottom of the page and under Security click on Change Password
Next, in the change password box enter your current password then enter a new password, type the new password again in the Confirm new password field.
Click on Confirm once completed. You will receive and e-mail to account e-mail address advising tat the password has been changed.
To change your current password from the Pod Connect mobile application:
Open the Pod Connect application on your mobile device and login. In the right corner tap on the profile icon.
This open the Profile & Settings page, from here scroll down to Account Settings and tap on Password
From here type in your current password then enter a new password, type the new password again in the Confirm new password field.
You should now see a popup advising your password has now been changed. An email will also be sent to the account email to advise that the password has now been changed. Tap OK to continue using Pod Connect.
How Do I Change My Security Email?
You can change you Security Email from the CommPortal by following the below:
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TIP: If you do not know your CommPortal password, instructions on how to reset this can be found here. |
- Login to the CommPortal with your username (phone number) and password.
- At the bottom of page click on Change Security Email under Security.
- Enter your new email address and click on Confirm
- You will receive a confirmation email to your new email address that you have just entered.