Pod Connect: Voicemail
Questions and answers about vociemail.
Can I Have My Voicemails Sent As Emails?
Yes. This can be configured from the CommPortal
- Login to the CommPortal and click on Message Settings, in General section tick Forward messages as emails then click on add an email address.
- In the pop up window enter your email address and click Add.
 |
TIP: You can leave a copy of your voicemails on the server, these will still be accessible by the CommPortal and via calling the voicemail number. Tick Leave original in Inbox. |
- Your voicemails will now be emailed to you.
How Do I Change Or Reset My Voicemail PIN?
If you know your voicemail PIN this can be change from the CommPortal by following the below:
|
TIP: If you do not know your CommPortal password, instructions on how to reset this can be found here. |
- Login to the CommPortal with your username (phone number) and password.
- At the bottom of page click on Change Voicemail PIN under Security.
- A window will appear requesting your current PIN and then enter your new PIN then confirm your new PIN. Click on
- You will now receive an email confirming your Voicemail PIN has changed.
- Click OK
If you do not know your current Voicemail PIN you will need to follow the below:
- Login to the CommPortal with your username (phone number) and password.
- Under Your Services, click on Message Settings
- In Message Settings go to Mailbox Access and ensure Skip PIN is unticked. If it is not, untick this and then click on Apply.
- From your Pod Connect client (desktop or mobile) or your desk phone call 121 to access your voicemail.
- In the Voicemail menu press options 4 > 3 > 1
- Enter a new PIN between 6 - 20 characters and then press #
- Repeat your new PIN and press #
- Your Voicemail PIN has now been changed, you will also receive an email confirming this change.