How Do I Change Or Reset My Voicemail PIN?

If you know your voicemail PIN this can be change from the CommPortal by following the below:

TIP: If you do not know your CommPortal password, instructions on how to reset this can be found here.

Login to the CommPortal with your username (phone number) and password.

At the bottom of page click on Change Voicemail PIN under Security.

A window will appear requesting your current PIN and then enter your new PIN then confirm your new PIN. Click on

You will now receive an email confirming your Voicemail PIN has changed.

Click OK

If you do not know your current Voicemail PIN you will need to follow the below:

Login to the CommPortal with your username (phone number) and password.

Under Your Services, click on Message Settings

In Message Settings go to Mailbox Access and ensure Skip PIN is unticked. If it is not, untick this and then click on Apply.

From your Pod Connect client (desktop or mobile) or your desk phone call 121 to access your voicemail.

In the Voicemail menu press options 4 > 3 > 1

Enter a new PIN between 6 - 20 characters and then press #

Repeat your new PIN and press #

Your Voicemail PIN has now been changed, you will also receive an email confirming this change.