Pod Call Record - User Guide
Guide on using and navigating the Call Recording portal
- Recordings Dashboard
- Viewing and Listening to Recordings
- Download a Recording
- Find a Recording
- Adding Notes
- View Event History
- Delete a Recording
- Managing Numbers
- Users and Roles
- Forgot Password
INFO: Your login details for access to the portal will have been emailed to you at the time the account was created. Please check your spam/junk folders. Please contact your Service Provider if you have not received them.
Open web browser to https://recordings.podunifiedcomms.com/ (Chrome/Safari/Edge) Once open you will see the login page. Enter the Username and Password supplied by your Service Provider and click on LOGIN
Once logged in you will see the main navigation menu on the left hand side.
INFO: Please note that the Dashboard is currently blank, this is not an error. Analytics is currently unavailable will be coming later on in a future update. The Payment and Billing section can be ignored this is due to be removed in the next update.
Recordings: Manage your numbers and view, edit and download your recordings.
Personal: Create users, agents, roles and departments, these can be linked to recordings.
Reports: Displays graphs on usage and recordings.
Configuration: Manage accounts settings and Company details.
How to view and manage your recordings.
The Recordings Dashboard is designed to give quick access and an overview of all recordings.From the navigation menu on the left click on Recordings.
This page will give you an overview of the following:
Total Recordings: Total number of recordings that have been saved.
Total Duration: The total duration of all recordings in hours:minutes:seconds
Total Storage: Total space used by your recordings in Megabytes.
INFO: The Pod Call Record Storage space is currently unlimited. Please contact your Service Provider for further information.
The graph at the bottom will give you an overview of processed recordings over the last 30 days.
Viewing and Listening to Recordings
To view and listen to your recordings, from the navigation menu click on Recordings and then click on Recording Archive. Alternatively from the Recording Dashboard click on any of the View Archive links on the dashboard.
The Recording Archive page will list all stored recordings. To view a recording click on the view recording link.
The Recording Details page, will display details about the current recording.
The Recording Profile shows the From and To numbers, the date and time the call Connected At and Disconnected At, Duration of the call and File Size.
The Media Player will allow you to play the recording through your web browser.
Download a Recording
To download and save a recording to your computer. From the Recording Details page click on the download icon within the Media Player.
The recording will now be downloaded to your computer, depending on web browser and operating system you may be prompted to choose a location to save the file.
The recording will saved as an MP3 file and the file name will include the date, time, from and to numbers.
Find a Recording
On the Recording Archive page you also have the ability to filter the recording in order to narrow down a search. To do this click on Filters.
On the Filters window you can filter the Recording Archive page by searching any combination of the following:
- From Number: A phone number that has called in
- To Number: A phone number that you have called
- Department: If configured you can filter calls by Department
- Agent: If configured you can filter calls by Agent
- Connected After / Connectected Before: Enter date range to filter on
- Flags: If configured you can filter calls by Flags
- Score Above / Score Below: This is part of Analytics that will be available in a future update.
- Recorder: Leave blank unless using the external recorder.
In the example below we are using this to filter on calls made from Agent Ben that have been flagged as New Business Enquiry. When you have set the filters click on Search. You can Reset the filters by clicking on Reset.