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Account Codes
This covers the setup and use of Account Codes.
Exploring Pod Connect for iOS/Android
Pod Connect for iOS/Android is like having your desk phone on your mobile. You can make and recei...
Viewing Miscellaneous Settings
Pod Connect: Mobile and Desktop
Questions and answers on Pod Connect mobile and desktop applications.
Making & Receiving Calls
Making Calls Making a call is as easy as entering the number on the keypad or clicking on a cont...
Instant Messaging
If you have Pod for desktop with Instant Messaging, click on a contact’s Chat icon to send them a...
Presence & Call Manager
Presence Let others know whether you are available or busy by setting your presence to Online or...
Contacts & Favourites
Your Contacts List Pod for Desktop assembles a contact list for you to use. Depending on how ...
Visual Voicemail
If you have a voice or video message, the Message button changes colour and indicates the numbe...
Emergency Calls
Pod lets you make calls from anywhere on the most convenient device. If you place a 999 call fro...
Getting Started
Your Pod phone service can be used to make or receive calls from your desk phone, your PC or MAC,...
Making & Receiving Calls
Making Calls To make a call, select the Phone tab and enter the number you are calling into the...
Cloud Contact Centre
Instant Messaging
Tap the Chat tab to use Instant Messaging. You can then select a contact to send an Instant Messa...
Presence & Call Manager
Presence Whenever one of your contacts is signed in to their account, Pod Mobile displays their ...
Contacts
Pod for Mobile assembles a contact list for you to use. Select the Contacts tab to view your Cont...
Call History & Voicemail
Call History See your full call history by selecting the Call History tab. Voicemail If you ha...
Getting Started
Pod Meeting provides audio and video conferencing over the internet, including web collaboration ...
Set Up a Pod Meeting
You can choose to start an instant meeting from Pod Connect for Desktop, from the CommPortal dash...
Schedule a Meeting
You can use Pod Meeting to schedule a one-off or recurring meeting. Select the Schedule A Meetin...
Host or Participate in a Meeting
Join a Meeting You can join a Pod Meeting by clicking on the on-screen invitation or by opening ...
Share Your Screen
Click on and choose the desktop or individual application window that you want to share. Note: ...
Chat & Record
Send a Message to Meeting Attendees Click on to open a Chat window and send a message to anothe...
Departments
Account Codes
Viewing Business Group Call Reports
This covers how access and download your Business Group call reports
Recordings
How to view and manage your recordings.
Viewing Miscellaneous Settings
Others setting within the Business Groups Administrator Portal
Managing Phones & Phone Profiles
This covers the basics for configuring compatible handsets with in the BG Admin CommPortal.
Pod Connect: Updates
How to update your Pod Connect application.
Installation and Setup
Pod Call Record - User Guide
Guide on using and navigating the Call Recording portal
CommPortal: Administrator Guide
In depth guide for the CommPortal for Administrators.
Call Reporting
There are 2 types of Call reporting available, Basic Call Reporting and Enhanced Call Reporting. ...
Managing Phones As Administrator
Managing Extensions
Desk Phones FAQ
Viewing Business Group Call Reports
Music On Hold (Optional)
Voicemail Configuration (Optional)
Business Group Administrator Login and Overview
This covers the how to access the Business Group Administrator Portal and overview of features
Managing Subscribers
This covers how to manage subscribers within your Business Group including logging on to their En...
Managing Phones & Phone Profiles
This covers the basics for configuring compatible handsets with in the BG Admin CommPortal.
Managing Short Codes
Managing Extensions
Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))
Music On Hold
Managing Call Pickup Groups
Additional Meeting Window Options
extends the meeting display to a full-screen display. exits the full-screen display. display...