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Created 9 months ago by Admin
Updated 8 months ago by Admin
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Admin
Admin updated bookshelf CommPortal: Business Group Administrators
8 months ago
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CommPortal: Business G...

CommPortal: Business Group Administrators

Everything you need to successfully manage your Business Group

Business Group Administrator Login and Overview

This covers the how to access the Business Group Administrator Portal and overview of features

Managing Subscribers

This covers how to manage subscribers within your Business Group including logging on to their En...

Managing Phones & Phone Profiles

This covers the basics for configuring compatible handsets with in the BG Admin CommPortal.

Managing Extensions and Short Codes

This covers managing extensions and short codes, including adding, removing and modifying them.

Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))

This covers Multi Line Hunt Groups (MLHG) managing settings and subscribers within these MLHGs

Music On Hold

This covers managing Music on Hold (MoH) uploading of recordings, assigning to lines and other se...

Managing Call Pickup Groups

This covers how to manage call pickup groups

Viewing Business Group Call Reports

This covers how access and download your Business Group call reports

Account Codes

This covers the setup and use of Account Codes.

Cloud Contact Centre

This covers the basic of Cloud Contact Centre

Departments

This covers the management and use of departments within your Business Group

Viewing Miscellaneous Settings

Others setting within the Business Groups Administrator Portal

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