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Resetting a Business Group Line
You can use a reset line option on a Business Group line if you need to allocate this line to a d...
Cloud Contact Centre
If you have the Cloud Contact Centre (ServicePlus or PeoplePlus) feature in your deployment, the ...
Viewing Short Codes
The Short Codes page displays all of the Short Codes in your department. To view Short Codes i...
Settings
The Settings tab lets you view and change the name of the Call Pickup Group. To change the name, ...
Viewing and Modifying Call Pickup Groups
To view the details of a Call Pickup Group and to modify its settings, follow these steps: S...
Deleting Call Pickup Groups
To delete a Call Pickup Group, follow these steps: Select the Call Pickup Group using the ch...
Adding Call Pickup Groups
To create a new Call Pickup Group, follow these steps: Select the Department to which you wa...
Moving Call Pickup Groups to Another Department
To move Call Pickup Groups between departments, follow these steps: Select the Call Pickup G...
Viewing Call Pickup Groups
The Call Pickup Groups page displays all of the Call Pickup Groups in your department. To view...
Settings
The Settings tab lets you view and change various settings for the Hunt Group. Preferences The ...
Moving lines between departments
To move lines between departments, follow these steps: Select the line using the checkbox to...
Hunt Group Members
This tab displays all of the lines which are members of this Hunt Group. There is an icon for eac...
Hunt Group Pilots
The Hunt Groups Pilots tab displays any pilot numbers for this Hunt Group. A pilot number is one ...
Viewing and modifying Hunt Groups
To view the details of a Hunt Group and to modify its settings, select that MLHG by clicking anyw...
Moving MLHGs to another department
To move an MLHG between departments, follow these steps: Select the MLHG using the checkbox ...
Viewing Hunt Groups
The Hunt Groups page displays all of the Hunt Groups in the Business Group or department(s) that ...
Adding Departments
The BG Admin may be able to create departments within the business group. Each Business Group can...
Managing Departments
You will see the following screen when you click on the Departments link in the menu on the left ...
Logging into a user's account
To log on as a regular user, follow these steps: Expand the Actions drop-down to the right of t...
Moving Short Codes to Another Department
To move Short Codes between departments, follow these steps: Select the Short Code or Short ...