Access Codes

This section lists your phone system's most commonly used access codes

Account Codes

This covers the setup and use of Account Codes.

Advanced Auto Attendant

Advanced Auto Attendant, aimed at small and medium business subscribers, offers an increased leve...

Business Group Administrator Login and Overview

This covers the how to access the Business Group Administrator Portal and overview of features

Call Reporting

There are 2 types of Call reporting available, Basic Call Reporting and Enhanced Call Reporting. ...

Cloud Contact Centre

This covers the basic of Cloud Contact Centre

CommPortal: Administrator Guide

In depth guide for the CommPortal for Administrators.

CommPortal: End User Guide

In depth guide for the CommPortal for End Users.


This covers the management and use of departments within your Business Group

Desk Phone End User Guide

A generic guide to the basics of using your Desk Phone.

Frequently Asked Questions On Pod

Find answers to your questions here...

Helpful Videos

Why not pop over to Pod Unified Communications YouTube Channel where you can see some of the grea...

Installation and Setup

Managing Call Pickup Groups

This covers how to manage call pickup groups

Managing Extensions and Short Codes

This covers managing extensions and short codes, including adding, removing and modifying them.

Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))

This covers Multi Line Hunt Groups (MLHG) managing settings and subscribers within these MLHGs

Managing Phones & Phone Profiles

This covers the basics for configuring compatible handsets with in the BG Admin CommPortal.

Managing Subscribers

This covers how to manage subscribers within your Business Group including logging on to their En...