This section lists your phone system's most commonly used access codes
This covers the setup and use of Account Codes.
Business Group Administrator Login and Overview
This covers the how to access the Business Group Administrator Portal and overview of features
Cloud Contact Centre
This covers the basic of Cloud Contact Centre
CommPortal End User Guide
In depth guide the CommPortal for End Users.
This covers the management and use of departments within your Business Group
Desk Phone End User Guide
A generic guide to the basics of using your Desk Phone.
Easy Attendant offers a very simple automated telephone menu.
Frequently Asked Questions On Pod
Find answers to your questions here...
Why not pop over to Pod Unified Communications YouTube Channel where you can see some of the grea...
Installation and Setup
Managing Call Pickup Groups
This covers how to manage call pickup groups
Managing Extensions and Short Codes
This covers managing extensions and short codes, including adding, removing and modifying them.
Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))
This covers Multi Line Hunt Groups (MLHG) managing settings and subscribers within these MLHGs
Managing Phones & Phone Profiles
This covers the basics for configuring compatible handsets with in the BG Admin CommPortal.
This covers how to manage subscribers within your Business Group including logging on to their En...
A list of common manufacturers and helpful links to various external documents.
Music On Hold
This covers managing Music on Hold (MoH) uploading of recordings, assigning to lines and other se...