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Call Reporting

There are 2 types of Call reporting available, Basic Call Reporting and Enhanced Call Reporting. ...

CommPortal: Administrator Guide

In depth guide for the CommPortal for Administrators.

Pod Call Record - User Guide

Guide on using and navigating the Call Recording portal

Installation and Setup

Pod Connect: Updates

How to update your Pod Connect application.

Managing Phones & Phone Profiles

This covers the basics for configuring compatible handsets with in the BG Admin CommPortal.

Viewing Miscellaneous Settings

Others setting within the Business Groups Administrator Portal

Viewing Business Group Call Reports

This covers how access and download your Business Group call reports

Account Codes

This covers the setup and use of Account Codes.

Managing Call Pickup Groups

This covers how to manage call pickup groups

Managing Extensions and Short Codes

This covers managing extensions and short codes, including adding, removing and modifying them.

Cloud Contact Centre

This covers the basic of Cloud Contact Centre

Recently Updated Pages

Importing and Exporting Contacts

INFO: With the CommPortal contacts, these contacts will be sent to all registered devices for...

How Do I Download Pod Connect For Android/iOS?

You can download and install the Pod Connect for Android and iOS directly from the Google Play St...

Downloading Pod Connect for Desktop/Android/iOS

INFO: If Pod Connect for Desktop/Android/iOS is not included in you package please skip to th...

Enhanced Call Reporting

INFO: If you only see the Basic Call Reports page Enhanced Call Reporting may not be configur...

Basic Call Reporting

INFO: Basic Call Reporting offers the raw calls in CSV format containing details of all calls...

Transferring a Call on Yealink T Series Phones

INFO: Please note the images shown here are from a Yealink T46S, depending on your model the ...

Transferring a Call on Snom D7X5 Series Phones

INFO: Please note the images shown here are from a SNOM D785, depending on your model the tra...

How Do I Forward My Calls To Another Phone Number?

You can setup Pod Connect so all inbound calls are forwarded to different phone number. You can a...

Why Does The Line Go Silent For An Incoming/Outgoing Call When I Place A Them On Hold?

The default action for Music on Hold (MoH) is 2 beeps repeating every 15 seconds. This can make t...

How Do I Change The Name Of A User/Subscriber?

INFO: Only BG Administrator will be able to change subscriber names. Please speak to your Sys...

Testing Your System

You should now be ready to complete the basic testing, this is has been designed to to ensure tha...

Pod Connect For Desktops: Updates

INFO: The latest version of Pod Connect for Desktop is V2.32.16   In the unlikely event th...

Recent Activity
Admin
Admin updated page Importing and Exporting Contacts
2 years ago
Admin
Admin updated page How Do I Download Pod Connect For Android/iOS?
2 years ago
Admin
Admin updated page Downloading Pod Connect for Desktop/Android/iOS
2 years ago
Admin
Admin updated page Enhanced Call Reporting
2 years ago

Shelves

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Pod Call Record

Guide on using and navigating the Call Recording portal

Created 4 years ago
Updated 4 years ago

Pod Connect : CommPortal Guides

Guides for the CommPortal for both End Users and Administrators

Created 5 years ago
Updated 3 years ago

Pod Connect: Where to Start

Start here to learn the basics about Pod Connect to get you up and running quickly.

Created 3 years ago
Updated 3 years ago

Useful Information

Online video guides and addtional documentation.

Created 5 years ago
Updated 5 years ago
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