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256 total results found

Pod Guides

Guides and useful information to all things Pod.

Speaker Phone

Desk Phone End User Guide Making Calls

To make a call using your speaker phone, either press the Speaker key or leave the handset on-hoo...

Contacts

CommPortal End User Guide

The Contacts page, accessed from the top banner of the Home page, consists of a number of differe...

Business Call Manager (BCM)

CommPortal End User Guide

Business Call Manager (BCM) enables you to configure and manage your incoming and call forwarding...

Groups

CommPortal End User Guide

The Groups page shows you all of the groups that your phone line is in.

Settings

CommPortal End User Guide

There are a number of screens within the CommPortal interface where you can configure the setting...

Account Codes

CommPortal End User Guide

If you have account codes configured on your line then once you have dialed a number which requir...

Cloud Contact Centre

Cloud Contact Centre

Managing Short Codes

Managing Extensions and Short Codes

How To Configure Hot Desking?

Managing Phones & Phone Profiles

Managing Phones As Administrator

Managing Phones & Phone Profiles

Welcome to your new phone!

Desk Phone End User Guide

This guide describes the features of your desk phone. The guide will help you get up and running...

Internally

Desk Phone End User Guide Making Calls

To call another person in your business, lift the handset and dial the other person's extension. ...

Externally

Desk Phone End User Guide Making Calls

To call a number outside of your business, lift the handset and dial the phone number. Depending ...

Emergency Calls

Desk Phone End User Guide Making Calls

In an emergency lift the handset and dial the emergency number for your locale, for example 999. ...

Ending Calls

Desk Phone End User Guide Making Calls

To end a call replace the handset, or press the Cancel key, the Drop or Goodbye key, or the End C...

Introducing CommPortal

CommPortal End User Guide

CommPortal provides a web interface to your phone settings.

Using the Handset

Desk Phone End User Guide Answering Calls

To answer an incoming call, lift your handset and you will be connected to the caller.

Using the Speaker

Desk Phone End User Guide Answering Calls

To answer a call using the speakerphone, do not lift the handset and instead press the Speaker or...

Introduction

Desk Phone End User Guide Call Forwarding

Your phone system supports a number of different types of Call Forwarding. Immediate (sometimes...

Welcome to the CommPortal!

CommPortal End User Guide

This guide describes the features of the web management tool, CommPortal. The guide will help yo...

Welcome!

Pod Connect for Mobile and CommPortal Q...

This guide is intended to get you up and running with the basic CommPortal and Pod Connect featur...

Getting Started

Pod Connect for Mobile and CommPortal Q... CommPortal

CommPortal is a web portal used to configure the features on your new phone system. With CommPor...

Exploring CommPortal

Pod Connect for Mobile and CommPortal Q... CommPortal

When you log in, you see the CommPortal Home page. From the CommPortal Home page you can acces...

Messages & Calls

Pod Connect for Mobile and CommPortal Q... CommPortal

The Messages & Calls page shows all recent call activity. Use the sub-tabs to view calls b...

Contacts

Pod Connect for Mobile and CommPortal Q... CommPortal

Use the Contacts page to manage your contact details.  This page displays an alphabetical list of...

Call Manager

Pod Connect for Mobile and CommPortal Q... CommPortal

The Phone Status panel at the centre of the CommPortal Home page displays your Call Manager that ...

Apps

Pod Connect for Mobile and CommPortal Q... CommPortal

Use the Downloads link at the bottom of the CommPortal Home page to launch the Apps page. Here...

Changing Settings

Pod Connect for Mobile and CommPortal Q... CommPortal

You can view and change your CommPortal settings directly from the CommPortal Home page, using th...

Getting Started

Pod Connect for Mobile and CommPortal Q... Pod Connect for Desktop

Your Pod phone service can be used to make or receive calls from your desk phone, your PC or Mac,...

Messages & Calls

CommPortal End User Guide

You can access the Messages & Calls page from the top section of the Home page. The Messages & Ca...

Other Phone Features

Desk Phone End User Guide

Useful Information

Online video guides and addtional documentation.

Business Group Administrator Login and Overview

This covers the how to access the Business Group Administrator Portal and overview of features

CommPortal: Business Group Administrators

Everything you need to successfully manage your Business Group

Desk Phone End User Guide

A generic guide to the basics of using your Desk Phone.

CommPortal End User Guide

In depth guide the CommPortal for End Users.

Pod Connect for Mobile and CommPortal Quick Start Guide

Quick reference guide to the CommPortal, Pod Connect for iOS/Android/Desktop

Pod Connect: Voicemail

Guide to Pod Connect Voicemail

Access Codes

This section lists your phone system's most commonly used access codes

Helpful Videos

Why not pop over to Pod Unified Communications YouTube Channel where you can see some of the grea...

Manufacturer Support

A list of common manufacturers and helpful links to various external documents.

Easy Attendant

Easy Attendant offers a very simple automated telephone menu.

Premium Attendant

Premium Attendant, aimed at small and medium business subscribers, offers an increased level of s...

Frequently Asked Questions On Pod

Find answers to your questions here...

Start Up Guide

Here you will find a start up guide designed to give you the best experience with you Unified Com...

Pod Connect: Meeting

Guides on how to get the most from Pod Connect Meeting. If you do not have the Meeting options, ...

Managing Subscribers

This covers how to manage subscribers within your Business Group including logging on to their En...

Voicemail

Desk Phone End User Guide

Departments

This covers the management and use of departments within your Business Group

Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))

This covers Multi Line Hunt Groups (MLHG) managing settings and subscribers within these MLHGs

Music On Hold

This covers managing Music on Hold (MoH) uploading of recordings, assigning to lines and other se...

Cloud Contact Centre

This covers the basic of Cloud Contact Centre

Managing Extensions and Short Codes

This covers managing extensions and short codes, including adding, removing and modifying them.

Managing Call Pickup Groups

This covers how to manage call pickup groups

Making Calls

Desk Phone End User Guide

Answering Calls

Desk Phone End User Guide

Call Forwarding

Desk Phone End User Guide

CommPortal

Pod Connect for Mobile and CommPortal Q...

Pod Connect for Desktop

Pod Connect for Mobile and CommPortal Q...

Pod Connect for iOS/Android

Pod Connect for Mobile and CommPortal Q...

Pod Meeting

Pod Connect for Mobile and CommPortal Q...

Exploring Pod Connect forDesktop

Pod Connect for Mobile and CommPortal Q... Pod Connect for Desktop

Pod Connect for Desktop is like having your desk phone on your computer. You can make and recei...