269 total results found
Guides and useful information to all things Pod.
To make a call using your speaker phone, either press the Speaker key or leave the handset on-hoo...
The Contacts page, accessed from the top banner of the Home page, consists of a number of differe...
Business Call Manager (BCM)
Business Call Manager (BCM) enables you to configure and manage your incoming and call forwarding...
The Groups page shows you all of the groups that your phone line is in.
There are a number of screens within the CommPortal interface where you can configure the setting...
If you have account codes configured on your line then once you have dialed a number which requir...
Cloud Contact Centre
Managing Short Codes
How To Configure Hot Desking?
Managing Phones As Administrator
Welcome to your new phone!
This guide describes the features of your desk phone. The guide will help you get up and running...
To call another person in your business, lift the handset and dial the other person's extension. ...
To call a number outside of your business, lift the handset and dial the phone number. Depending ...
In an emergency lift the handset and dial the emergency number for your locale, for example 999. ...
To end a call replace the handset, or press the Cancel key, the Drop or Goodbye key, or the End C...
CommPortal provides a web interface to your phone settings.
Using the Handset
To answer an incoming call, lift your handset and you will be connected to the caller.
Using the Speaker
To answer a call using the speakerphone, do not lift the handset and instead press the Speaker or...
Your phone system supports a number of different types of Call Forwarding. Immediate (sometimes...
Welcome to the CommPortal!
This guide describes the features of the web management tool, CommPortal. The guide will help yo...
This guide is intended to get you up and running with the basic CommPortal and Pod Connect featur...
CommPortal is a web portal used to configure the features on your new phone system. With CommPor...
When you log in, you see the CommPortal Home page. From the CommPortal Home page you can acces...
Messages & Calls
The Messages & Calls page shows all recent call activity. Use the sub-tabs to view calls b...
Use the Contacts page to manage your contact details. This page displays an alphabetical list of...
The Phone Status panel at the centre of the CommPortal Home page displays your Call Manager that ...
Use the Downloads link at the bottom of the CommPortal Home page to launch the Apps page. Here...
You can view and change your CommPortal settings directly from the CommPortal Home page, using th...
Your Pod phone service can be used to make or receive calls from your desk phone, your PC or Mac,...
Messages & Calls
You can access the Messages & Calls page from the top section of the Home page. The Messages & Ca...
Other Phone Features
Online video guides and addtional documentation.
Pod Connect: Meeting
Guides on how to get the most from Pod Connect Meeting. If you do not have the Meeting options, ...
CommPortal: Business Group Administrators
Everything you need to successfully manage your Business Group
Pod Call Record
Guide on using and navigating the Call Recording portal
Desk Phone End User Guide
A generic guide to the basics of using your Desk Phone.
CommPortal End User Guide
In depth guide the CommPortal for End Users.
Pod Connect for Mobile and CommPortal Quick Start Guide
Quick reference guide to the CommPortal, Pod Connect for iOS/Android/Desktop
Pod Connect: Voicemail
Guide to Pod Connect Voicemail
This section lists your phone system's most commonly used access codes
Why not pop over to Pod Unified Communications YouTube Channel where you can see some of the grea...
A list of common manufacturers and helpful links to various external documents.
Easy Attendant offers a very simple automated telephone menu.
Premium Attendant, aimed at small and medium business subscribers, offers an increased level of s...
Frequently Asked Questions On Pod
Find answers to your questions here...
Start Up Guide
Here you will find a start up guide designed to give you the best experience with you Unified Com...
Business Group Administrator Login and Overview
This covers the how to access the Business Group Administrator Portal and overview of features
This covers how to manage subscribers within your Business Group including logging on to their En...
This covers the management and use of departments within your Business Group
Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))
This covers Multi Line Hunt Groups (MLHG) managing settings and subscribers within these MLHGs
Music On Hold
This covers managing Music on Hold (MoH) uploading of recordings, assigning to lines and other se...
Cloud Contact Centre
This covers the basic of Cloud Contact Centre
Managing Extensions and Short Codes
This covers managing extensions and short codes, including adding, removing and modifying them.
Managing Call Pickup Groups
This covers how to manage call pickup groups
Pod Connect for Desktop
Pod Connect for iOS/Android
Exploring Pod Connect forDesktop
Pod Connect for Desktop is like having your desk phone on your computer. You can make and recei...