Info
Content

Advanced Call Handling

Putting a Call on Hold

You can put a call on hold by pressing the Hold Key. You may now replace the handset without cutting the caller off. You can also now make another call while the first call is on hold.

To retrieve the call, press the R key or the Hold key again or the Pickup key. If you've made another call since you put the first call on hold, you'll need to end that call or put it on hold before you can retrieve the first one, using the arrow keys to select the call to retrieve.


Call Waiting

If a second call comes in when you are already on the phone, you will hear a tone and the phone screen will display the details of the second caller.

To answer this second call you should either select the OK or Confirm key or the Answer key, or press the line key which is flashing. Answering the second call will automatically put the first call on hold. You can toggle between the calls by placing the current one on hold and retrieving the other call.


Cancel Call Waiting

If you do not want to be alerted to a second call, you can disable Call Waiting for the next call by dialing an access code before making a call. If you have a IP phone that supports Call Waiting, this access code will disable Call Waiting on the IP phone.

You can also use the same access code during an active call to cancel Call Waiting.  If you are in an active call when Three Way Calling is not activated, you must flash-hook first before you dial the access code.  Note that you cannot cancel Call Waiting during an active call if you are using a IP phone with its own Call Waiting service.


Transferring a Call

To transfer a call, follow these steps:

  1. Press the Transfer key or the Xfer key – this places the current call on hold.
  2. Dial the number of the person you want to transfer the call to.
  3. If you want to transfer the call before the other person answers, press the Transfer key, the Xfer key, or the Blind key.
  4. Alternatively wait until the person has answered before completing the transfer by pressing the Transfer or Xfer

Three Way Conferencing

To conference a third person into a regular two-way phone call, follow these steps:

  1. When in a regular call, press the Conf key or the Conference key.
  2. Dial the person you want to join your call.
  3. Once this person has answered press the Conf or Conference key again to set up the three way call.

Parking a Call

Parking a call places the call on hold in a "park orbit" so that the call can be retrieved from another phone. Depending on your phone type, there are two ways of parking a call.

  1. If you have keys on your phone for parking calls, when in a call press the key of the park orbit where you want the call parked. The call will now be parked and you may now replace the handset.
  2. If your phone doesn't have dedicated call park keys, follow these steps:
    • Initiate call transfer by pressing the Transfer key or the Xfer key.
    • Dial the Call Park access code *13
    • Listen to the park orbit number where the call will be parked.
    • Complete the call transfer by pressing Transfer or Xfer

If you have keys on your phone for parking calls these keys will indicate via a light or icon when a call is parked against that orbit.


Retrieving a Parked Call

Depending on your phone type, there are two ways of retrieving a parked call.

  1. If you have keys on your phone for parked calls, pick up the handset and press the key of the park orbit where the call is parked.
  2. If you don't have dedicated call park keys lift the handset and dial the Call Retrieve access code *14 followed by the park orbit number.
    For example, to retrieve a call parked on orbit 1, you should dial *141.

Do Not Disturb

If you don't want any calls to ring your phone, but instead go straight through to your voicemail, you can enable Do Not Disturb.

If you have a key marked DND then press this to toggle Do Not Disturb on and off.

If you don't have a DND key then you can dial *78 to turn Do Not Disturb on, and *79 to turn it off.

You may be prompted to enter your Call Services PIN before you are able to make a change to your Do Not Disturb setting.

 

Back to top