Call Reporting

There are 2 types of Call reporting available, Basic Call Reporting and Enhanced Call Reporting.

Basic Call Reporting: This offers the Administrator to download call logs as raw CSV data

Enhanced Call Reporting: This offers the Administrator, a Call Summary in the form of graphs, and the ability to create different types of scheduled call reports and have them sent automatically by email. This enhanced service is in addition to the raw CSV data offered by Basic Call Reporting.

Basic Call Reporting

INFO: Basic Call Reporting offers the raw calls in CSV format containing details of all calls...

Enhanced Call Reporting

INFO: If you only see the Basic Call Reports page Enhanced Call Reporting may not be configur...

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