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Admin
User for 1 year
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Flags
You may create and maintain a list of personalised flags that can be assigned to a recording. The...
Users and Roles
INFO: Before creating any additional users you must first create a Role. This Role will be as...
Departments
TIP: It is recommended to create your Agents and assign them to numbers before creating Depa...
Agents
You can assign an Agent (A person's name) to one or more numbers. To do this click on Personal th...
Managing Numbers
You can view and manage any of you numbers that have Call Recording enabled. Click on Recordings ...
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Recordings
How to view and manage your recordings.
Managing Extensions
Managing Phones As Administrator
How To Configure Hot Desking?
Managing Short Codes
Recently Created Books View All
Pod Call Record - User Guide
Guide on using and navigating the Call Recording portal
Installation and Setup
Pod Connect: Updates
How to update your Pod Connect application.
Managing Phones & Phone Profiles
This covers the basics for configuring compatible handsets with in the BG Admin CommPortal.
Viewing Miscellaneous Settings
Others setting within the Business Groups Administrator Portal