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Admin
User for 2 years
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Enhanced Call Reporting
INFO: If you only see the Basic Call Reports page Enhanced Call Reporting may not be configur...
Basic Call Reporting
INFO: Basic Call Reporting offers the raw calls in CSV format containing details of all calls...
Miscellaneous Settings
The Misc. Settings page allows you to view and change a number of settings associated with your B...
Adding Departments
The BG Admin may be able to create departments within the business group. Each Business Group can...
Managing Departments
You will see the following screen when you click on the Departments link in the menu on the left ...
Recently Created Chapters View All
Pod Connect: Voicemail
Questions and answers about vociemail.
Pod Connect: Mobile and Desktop
Questions and answers on Pod Connect mobile and desktop applications.
Viewing Miscellaneous Settings
Departments
Cloud Contact Centre
Recently Created Books View All
Call Reporting
There are 2 types of Call reporting available, Basic Call Reporting and Enhanced Call Reporting. ...
CommPortal: Administrator Guide
In depth guide for the CommPortal for Administrators.
Pod Call Record - User Guide
Guide on using and navigating the Call Recording portal
Installation and Setup
Pod Connect: Updates
How to update your Pod Connect application.