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Settings
The Settings tab lets you view and change various settings for the Hunt Group. Preferences The ...
Settings
The Settings tab lets you view and change the name of the Call Pickup Group. To change the name, ...
Cloud Contact Centre
If you have the Cloud Contact Centre (ServicePlus or PeoplePlus) feature in your deployment, the ...
Viewing and Modifying Account Code Settings For a Line
If you want to view or change a particular line's account code settings, follow these steps: Ch...
Unblocking Account Codes
If a subscriber has entered an incorrect account code too many times they will become blocked. To...
Configuring Account Codes
To modify the account codes, click on Edit List at the top of the Accounts code page. The follow...
Setting Individual Line Properties
To specify whether various settings can also be specified for each line in your business, perform...
Viewing and Modifying Account Code Setting
Account Codes are not enabled by default. Please contact your Administrator for further informati...
Business Group Call Logs
You will be able to export raw call logs in CSV format containing details of all calls made (up t...
Viewing and Modifying Call Pickup Groups
To view the details of a Call Pickup Group and to modify its settings, follow these steps: S...
Music On Hold (MoH)
Music on Hold is used for placing a call on hold/transfer or call queueing. This is turned on be ...
Deleting Call Pickup Groups
To delete a Call Pickup Group, follow these steps: Select the Call Pickup Group using the check...
Adding Call Pickup Groups
To create a new Call Pickup Group, follow these steps: Select the Department to which you want ...
Moving Call Pickup Groups to Another Department
To move Call Pickup Groups between departments, follow these steps: Select the Call Pickup G...
Viewing Call Pickup Groups
The Call Pickup Groups page displays all of the Call Pickup Groups in your department. To view...
Assigning Recordings To Lines
You can assign recordings either to all lines in your business, or different recordings per line....
Managing Recordings
To access the recordings section, click on the Resources Global Media List The Global Media L...
Viewing and Changing Your Security Settings
To view your security settings, select the Security section. As well as accessing the Music On...
Logging In
Log In to the CommPortal BG Admin portal as normal. Click the Music On Hold link at the bottom of...
Managing Departments
You will see the following screen when you click on the Departments link in the menu on the left ...