Unblocking Account Codes
If a subscriber has entered an incorrect account code too many times they will become blocked. To unblock a subscriber please follow these instructions:
- Login into the CommPortal as the Administrator
- Click on Users from the menu on the left.
- On the user that has been blocked click on Actions then View individual settings
- This will open a new window where you can view the settings for that subscriber.
- Click on Account Codes. You can also click on Open in New Window this will open a full sized window that may be easier to work with.
- Scroll down and click on Unblock Account Codes. The pop window will refresh, then click on Close the subscriber is now unblocked.
- Please request the subscriber to retest his line.