Unblocking Account Codes

If a subscriber has entered an incorrect account code too many times they will become blocked. To unblock a subscriber please follow these instructions: 

  • Login into the CommPortal as the Administrator
  • Click on Users from the menu on the left. 
  • On the user that has been blocked click on Actions then View individual settings


  • This will open a new window where you can view the settings for that subscriber. 


  • Click on Account Codes. You can also click on Open in New Window this will open a full sized window that may be easier to work with. 


  • Scroll down and click on Unblock Account Codes. The pop window will refresh, then click on Close the subscriber is now unblocked.
  • Please request the subscriber to retest his line.