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Hot Desking Yealink

INFO: This guide is showing the configuration of a Yealink T46S. Depending on your model of Y...

Hot Desking Snom

INFO: This guide is showing the configuration of a Snom D785. Depending on your model of Snom...

Hot Desking Overview

Hot Desking allows a phone user to log out of the phone and allow another user to login or allow ...

Hot Desking Polycom

INFO: This guide is showing the configuration of a Polycom VVX 411. Depending on your model o...

Miscellaneous Settings

The Misc. Settings page allows you to view and change a number of settings associated with your B...

Business Group Call Logs

You will be able to export raw call logs in CSV format containing details of all calls made (up t...

Viewing and Modifying Account Code Setting

Account Codes are not enabled by default. Please contact your Administrator for further informati...

Setting Individual Line Properties

To specify whether various settings can also be specified for each line in your business, perform...

Configuring Account Codes

To modify the account codes, click on Edit List at the top of the Accounts code page. The follow...

Viewing and Modifying Account Code Settings For a Line

If you want to view or change a particular line's account code settings, follow these steps: ...

Unblocking Account Codes

If a subscriber has entered an incorrect account code too many times they will become blocked. To...

Viewing Call Pickup Groups

The Call Pickup Groups page displays all of the Call Pickup Groups in your department. To view...

Moving Call Pickup Groups to Another Department

To move Call Pickup Groups between departments, follow these steps: Select the Call Pickup G...

Adding Call Pickup Groups

To create a new Call Pickup Group, follow these steps: Select the Department to which you wa...

Deleting Call Pickup Groups

To delete a Call Pickup Group, follow these steps: Select the Call Pickup Group using the ch...

Viewing and Modifying Call Pickup Groups

To view the details of a Call Pickup Group and to modify its settings, follow these steps: S...

Settings

The Settings tab lets you view and change the name of the Call Pickup Group. To change the name, ...

Cloud Contact Centre

If you have the Cloud Contact Centre (ServicePlus or PeoplePlus) feature in your deployment, the ...

Logging In

Log In to the CommPortal BG Admin portal as normal. Click the Music On Hold link at the bottom of...

Viewing and Changing Your Security Settings

To view your security settings, select the Security section. As well as accessing the Music On...