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Setting Individual Line Properties

To specify whether various settings can also be specified for each line in your business, perform...

Configuring Account Codes

To modify the account codes, click on Edit List at the top of the Accounts code page. The follow...

Viewing and Modifying Account Code Settings For a Line

If you want to view or change a particular line's account code settings, follow these steps: Ch...

Accessing the CommPortal BG Admin Interface

To configure your Business Group line (subscribers) and to manage their services, a BG Administra...

Logging into CommPortal BG Admin

The following shows the CommPortal login page. To log into CommPortal, follow these steps: ...

CommPortal BG Admin Overview

Once you are logged into CommPortal you will see the Business Group Administrator's homepage. ...

Send Feedback

If you encounter a problem when using the CommPortal BG Admin interface, or have a suggestion for...

Managing lines with BG Admin

To manage the lines in your Department, click on the All Lines option on the left-hand sidebar. ...

Working with your Business Group Lines

If you manage multiple departments or have any sub-departments in your department, you can select...

Resetting a Business Group Line

You can use a reset line option on a Business Group line if you need to allocate this line to a d...

Moving lines between departments

To move lines between departments, follow these steps: Select the line using the checkbox to...

Logging into a user's account

To log on as a regular user, follow these steps: Expand the Actions drop-down to the right of t...

Managing Phones As Administrator

Overview This will cover the basics in managing and configuring your Phones from the BG Admin Po...

Business Group Profiles

Phone profiles are split into 2 sections Business Group Profiles and Subscriber Phone Profiles.  ...

Subscriber Phone Profiles

From the BG Admin Portal you can also make changes to Subscriber Phone Profiles directly. From t...

Provisioning Phones

INFO: If you are missing phones from this list then you will need to contact your Service Pr...

Viewing Short Codes

The Short Codes page displays all of the Short Codes in your department. To view Short Codes i...

Moving Short Codes to Another Department

To move Short Codes between departments, follow these steps: Select the Short Code or Short ...

Adding Short Codes

o create a new Short Code, follow these steps: Click on Add. Enter the number of the Short ...

Modifying Short Codes

Short Codes To modify an existing Short Code, follow these steps: Click on either the Short...