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Using The Voicemail System

The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your ...

Voicemail Main Menu

The Pod Voicemail main menu is as follows: Option Key Play Inbox Messages 1...

Message Playback Options

While listening to your voicemail messages, the following options are available: Op...

Forwarding a Message

While listening to messages, you can send a copy of the message to another recipient. ...

Replaying to a Message - Dialling the Originator

While listening to a message, you can call the person back by pressing 4 and selecting option 1. ...

Changing Your Voicemail Pin

Access your voicemail box.From the Main Menu, press 4 to change your settings.Press 3 for securit...

Recording Your Personal Greeting

Access your voicemail box.From the Main Menu, press 3.To set up a personal greeting press 1.To se...

Assigning Recordings To Lines

You can assign recordings either to all lines in your business, or different recordings per line....

Managing Recordings

To access the recordings section, click on the Resources Global Media List The Global Media L...

Viewing and Changing Your Security Settings

To view your security settings, select the Security section. As well as accessing the Music On...

Music On Hold Overview

Music on Hold is used for placing a call on hold/transfer or call queueing. This is turned on be ...

Recommended Settings for Pod Connect for Desktop

Whist these settings are optional we do recommend that these are enable and other set to your per...

Pod Connect For iOS/Android: Updates

INFO: The current version of Pod Connect for iOS/Android: V3.00   In the unlikely event th...

Transferring a Call on Polycom VVX Series Phones

INFO: Please note the images shown here are from a Polycom VVX 411, depending on your model t...

Transferring a Call on Yealink W52/56 DECT Phones

INFO: Please note the images shown here are from a Yealink W52P Handset, the process to trans...

Call Transfer Types

Call transfer is a standard feature on Pod Connect which allows users the means for transferring ...

Activating your Advanced Auto Attendant

Finally, you will need to activate your Advanced Auto Attendant by going to the Main page and sel...

Configuring Advanced Auto Attendant - Advanced Options

In order to configure the advanced settings for your Advanced Auto Attendant, click on the Advanc...

Configuring Advanced Auto Attendant Extensions

If you plan on using dial by name or dial by extension, you will need to select the extensions an...

Configuring Advanced Auto Attendant Menus

Next you will need to set up your Advanced Auto Attendant menu options. By default, there are two...