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Installation

INFO: Please note Pod Integrate is only available for Windows. Administrative access will be ...

Pod Connect For iOS/Android: Updates

INFO: The current version of Pod Connect for iOS/Android: iOS: 2.31.09.54 Android: 2.31.11...

Downloading Pod Connect for Desktop/Android/iOS

INFO: If Pod Connect for Desktop/Android/iOS is not included in you package please skip to th...

Recommended Settings for Pod Connect for Desktop

Whist these settings are optional we do recommend that these are enable and other set to your per...

Desk Phones

If you are not using Desk Phone please skip this section.  You will first need to confirm with y...

Testing Your System

You should now be ready to complete the basic testing, this is has been designed to to ensure tha...

Music On Hold

Music on Hold is used for placing a call on hold/transfer or call queueing. This is turned on be ...

Pod Connect For Desktops: Updates

INFO: The current version of Pod Connect for Desktop: MAC OS: 2.31.14.21 Windows: 2.31.14....

How Do I Join A Meeting When I Have Received An Invite?

INFO: Due to updated security settings by default when you join a meeting you will be placed...

Overview

This will cover the basics in managing and configuring your Phones from the BG Admin Portal.  Fr...

Viewing Short Codes

The Short Codes page displays all of the Short Codes in your department. To view Short Codes i...

Moving Short Codes to Another Department

To move Short Codes between departments, follow these steps: Select the Short Code or Short ...

Adding Short Codes

To create a new Short Code, follow these steps: Click on Add. Enter the number of the Short...

Modifying Short Codes

Short Codes To modify an existing Short Code, follow these steps: Click on either the Short...

Viewing Extensions

The Extensions page displays all of the Extensions in your business.  

Adding Extensions

To create a single new Extension, follow these steps: Click on Add. Enter the number of the...

Modifying Extensions

To modify an existing Extension, follow these steps: Click on either the Extension number or...

Business Group Profiles

Phone profiles are split into 2 sections Business Group Profiles and Subscriber Phone Profiles.  ...

Provisioning Phones

INFO: If you are missing phones from this list then you will need to contact your Service Pr...

Subscriber Phone Profiles

From the BG Admin Portal you can also make changes to Subscriber Phone Profiles directly. From t...