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How Do I Download Pod Connect For Desktop?

The Pod Connect applications for both Windows and Mac OS can be downloaded directly from the Comm...

Desk Phones

If you are not using Desk Phone please skip this section.  You will first need to confirm with y...

Logging Into The CommPortal

Your Service Provider will have given you all the login details for your subscribers (users). If ...

Overview

INFO: Before starting we strongly advice that you read the IP Requirements page here. Firewal...

What Are The Pod Phone Service IP Requirements?

Pod Connect and SIP Phones Firewall configuration is likely to be required to use Pod on a corpo...

Logging In

Log In to the BG Admin CommPortal  portal as normal. Click the Music On Hold link at the bottom o...

Voicemail Configuration Overview

INFO: Voicemail is enabled on all phone numbers (DDIs) by default is set at 36 seconds. Pleas...

Hot Desking Yealink

INFO: This guide is showing the configuration of a Yealink T46S. Depending on your model of Y...

Hot Desking Polycom

INFO: This guide is showing the configuration of a Polycom VVX 411. Depending on your model o...

Hot Desking Overview

Hot Desking allows a phone user to log out of the phone and allow another user to login or allow ...

Miscellaneous Settings

The Misc. Settings page allows you to view and change a number of settings associated with your B...

Adding Departments

The BG Admin may be able to create departments within the business group. Each Business Group can...

Managing Departments

You will see the following screen when you click on the Departments link in the menu on the left ...

Cloud Contact Centre

If you have the Cloud Contact Centre (ServicePlus or PeoplePlus) feature in your deployment, the ...

Adding Call Pickup Groups

To create a new Call Pickup Group, follow these steps: Select the Department to which you want ...

Deleting Call Pickup Groups

To delete a Call Pickup Group, follow these steps: Select the Call Pickup Group using the check...

Viewing and Modifying Call Pickup Groups

To view the details of a Call Pickup Group and to modify its settings, follow these steps: S...

Settings

The Settings tab lets you view and change the name of the Call Pickup Group. To change the name, ...

Business Group Call Logs

You will be able to export raw call logs in CSV format containing details of all calls made (up t...

Viewing and Modifying Account Code Setting

Account Codes are not enabled by default. Please contact your Administrator for further informati...