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Configuring Advanced Auto Attendant Announcements

In order to use your Advanced Auto Attendant you will need to record or upload the announcements ...

Configuring Advanced Auto Attendant Schedule

You can configure your weekly schedule by clicking on the Weekly Schedule and Holidays Once in th...

Logging into Advanced Auto Attendant

To configure your Advanced Auto Attendant log into the Auto-Attendant, following these steps: Fr...

Planning Your Advanced Auto Attendant

Before you start to set up your Advanced Auto Attendant, it is a good idea to sketch out the oper...

Overview

Advanced Auto Attendant, aimed at small and medium business subscribers, offers an increased leve...

Activating a Standard Auto Attendant

The final step in this process is to activate your Standard Auto Attendant by clicking the Turn O...

Configuring Your Standard Auto Attendant Extensions

If you will be using "Dial by Name", then you will need to define which extensions will participa...

Configuring Standard Auto Attendant Menus and Schedules

You should now begin configuring your Standard Auto Attendant menu(s) and schedules. Select eith...

Logging on to a Standard Auto Attendant

To configure your Standard Auto Attendant, you will first need to log into the Standard Auto Atte...

Planning your Standard Auto Attendant

Before you start to set up your Standard Auto Attendant, it is a good idea to sketch out the oper...

Overview

Standard Auto Attendant offers a very simple automated telephone menu. Callers to a business are...

Changing the CommPortal Password (Optional)

INFO: Please keep your passwords in a safe place. This password is required to access the Com...

Managing Numbers

You can view and manage any of you numbers that have Call Recording enabled. Click on Recordings ...

Adding Notes

You can add Notes to any recording. There are two types of notes, first is a Note that covers the...

Users and Roles

INFO: Before creating any additional users you must first create a Role. This Role will be as...

Departments

TIP: It is recommended to create your Agents and assign them to numbers before creating Depa...

Find a Recording

On the Recording Archive page you also have the ability to filter the recording in order to narro...

Flags

You may create and maintain a list of personalised flags that can be assigned to a recording. The...

Forgot Password

INFO: If you do not know the email address or the Username that was used for the account ple...

Agents

You can assign an Agent (A person's name) to one or more numbers. To do this click on Personal th...