Recently Updated Pages

Viewing Extensions

The Extensions page displays all of the Extensions in your business.

Adding Extensions

To create a single new Extension, follow these steps: Click on Add. Enter the number of the...

Modifying Extensions

To modify an existing Extension, follow these steps: Click on either the Extension number or...

Viewing Hunt Groups

The Hunt Groups page displays all of the Hunt Groups in the Business Group or department(s) that ...

Moving MLHGs to another department

To move an MLHG between departments, follow these steps: Select the MLHG using the checkbox to ...

Viewing and modifying Hunt Groups

To view the details of a Hunt Group and to modify its settings, select that MLHG by clicking anyw...

Hunt Group Pilots

The Hunt Groups Pilots tab displays any pilot numbers for this Hunt Group. A pilot number is one ...

Hunt Group Members

This tab displays all of the lines which are members of this Hunt Group. There is an icon for eac...

Settings

The Settings tab lets you view and change various settings for the Hunt Group. Preferences The ...

Music On Hold (MoH)

Music on Hold is used for placing a call on hold/transfer or call queueing. This is turned on be ...

Logging In

Log In to the CommPortal BG Admin portal as normal. Click the Music On Hold link at the bottom of...

Viewing and Changing Your Security Settings

To view your security settings, select the Security section. As well as accessing the Music On...

Managing Recordings

To access the recordings section, click on the Resources Global Media List The Global Media L...

Assigning Recordings To Lines

You can assign recordings either to all lines in your business, or different recordings per line....

Viewing Call Pickup Groups

The Call Pickup Groups page displays all of the Call Pickup Groups in your department. To view...

Moving Call Pickup Groups to Another Department

To move Call Pickup Groups between departments, follow these steps: Select the Call Pickup G...

Unblocking Account Codes

If a subscriber has entered an incorrect account code too many times they will become blocked. To...

Provisioning Phones

INFO: If you are missing phones from this list then you will need to contact your Service Pr...

Subscriber Phone Profiles

From the BG Admin Portal you can also make changes to Subscriber Phone Profiles directly. From t...

Business Group Profiles

Phone profiles are split into 2 sections Business Group Profiles and Subscriber Phone Profiles.  ...