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Importing and Exporting Contacts

INFO: With the CommPortal contacts, these contacts will be sent to all registered devices for...

How Do I Download Pod Connect For Android/iOS?

You can download and install the Pod Connect for Android and iOS directly from the Google Play St...

Downloading Pod Connect for Desktop/Android/iOS

INFO: If Pod Connect for Desktop/Android/iOS is not included in you package please skip to th...

Enhanced Call Reporting

INFO: If you only see the Basic Call Reports page Enhanced Call Reporting may not be configur...

Basic Call Reporting

INFO: Basic Call Reporting offers the raw calls in CSV format containing details of all calls...

Transferring a Call on Yealink T Series Phones

INFO: Please note the images shown here are from a Yealink T46S, depending on your model the ...

Transferring a Call on Snom D7X5 Series Phones

INFO: Please note the images shown here are from a SNOM D785, depending on your model the tra...

How Do I Forward My Calls To Another Phone Number?

You can setup Pod Connect so all inbound calls are forwarded to different phone number. You can a...

Why Does The Line Go Silent For An Incoming/Outgoing Call When I Place A Them On Hold?

The default action for Music on Hold (MoH) is 2 beeps repeating every 15 seconds. This can make t...

How Do I Change The Name Of A User/Subscriber?

INFO: Only BG Administrator will be able to change subscriber names. Please speak to your Sys...

Testing Your System

You should now be ready to complete the basic testing, this is has been designed to to ensure tha...

Pod Connect For Desktops: Updates

INFO: The latest version of Pod Connect for Desktop is V2.32.16   In the unlikely event th...

How Do I Change my CommPortal and Pod Connect Password

INFO: Please keep your passwords in a safe place. This password is required to access the Com...

How Do I Reset My CommPortal and Pod Connect Password?

If you have lost/forgot your CommPortal/Pod Connect password don't worry, it can be easily reset ...

How Do I Change Or Reset My Voicemail PIN?

If you know your voicemail PIN this can be change from the CommPortal by following the below: ...

How Do I Change My Security Email?

You can change you Security Email from the CommPortal by following the below: TIP: If you do...

Can I Have My Voicemails Sent As Emails?

Yes. This can be configured from the CommPortal  Login to the CommPortal and click on Message S...

How Do I Transfer a Call With Pod Connect for Desktop?

Pod Connect for Desktop by default will send a blind/unannounced transfer (transfer a call withou...

How Do I Transfer a Call With Pod Connect for Android/iOS?

Pod Connect for Android/iOS by default this will be an announced transfer (speaking to the person...

Why is Pod Connect for Desktop Only Showing the Last 10 Instant Messages?

When Pod Connect for Desktop is installed the default value is set at 10  to change this please f...