Frequently Asked Questions On Pod
Find answers to your questions here...
What Are The Pod Phone Service IP Requirements?
Pod Connect and SIP Phones Firewall configuration is likely to be required to use Pod on a corpo...
Pod Connect: Mobile and Desktop
Questions and answers on Pod Connect mobile and desktop applications.
How Do I Download Pod Connect For Desktop?
The Pod Connect applications for both Windows and Mac OS can be downloaded directly from the Comm...
How Do I Download Pod Connect For Android/iOS?
You can download and install the Pod Connect for Android and iOS directly from the Google Play St...
How Do I Transfer a Call With Pod Connect for Android/iOS?
Pod Connect for Android/iOS by default this will be an announced transfer (speaking to the person...
How Do I Transfer a Call With Pod Connect for Desktop?
Pod Connect for Desktop by default will send a blind/unannounced transfer (transfer a call withou...
Why is Pod Connect for Desktop Only Showing the Last 10 Instant Messages?
When Pod Connect for Desktop is installed the default value is set at 10 to change this please f...
Pod Connect: Voicemail
Questions and answers about vociemail.
CommPortal - FAQ
Questions about the CommPortal? Take a look here...
Importing and Exporting Contacts
INFO: With the CommPortal contacts, these contacts will be sent to all registered devices for...
How Do I Reset My CommPortal and Pod Connect Password?
If you have lost/forgot your CommPortal/Pod Connect password don't worry, it can be easily reset ...
How Do I Change my CommPortal and Pod Connect Password
INFO: Please keep your passwords in a safe place. This password is required to access the Com...
How Do I Change My Security Email?
You can change you Security Email from the CommPortal by following the below: TIP: If you do...
How Do I Forward My Calls To Another Phone Number?
You can setup Pod Connect so all inbound calls are forwarded to different phone number. You can a...
Why Does The Line Go Silent For An Incoming/Outgoing Call When I Place A Them On Hold?
The default action for Music on Hold (MoH) is 2 beeps repeating every 15 seconds. This can make t...
How Do I Change The Name Of A User/Subscriber?
INFO: Only BG Administrator will be able to change subscriber names. Please speak to your Sys...
Desk Phones FAQ
Call Transfer Types
Call transfer is a standard feature on Pod Connect which allows users the means for transferring ...
Transferring a Call on Yealink T Series Phones
INFO: Please note the images shown here are from a Yealink T46S, depending on your model the ...
Transferring a Call on Yealink W52/56 DECT Phones
INFO: Please note the images shown here are from a Yealink W52P Handset, the process to trans...
Transferring a Call on Polycom VVX Series Phones
INFO: Please note the images shown here are from a Polycom VVX 411, depending on your model t...
Transferring a Call on Snom D7X5 Series Phones
INFO: Please note the images shown here are from a SNOM D785, depending on your model the tra...