Frequently Asked Questions On Pod

Find answers to your questions here...

How Do I Transfer a Call With Pod Connect for Desktop?

Pod Connect for Desktop by default will send a blind/unannounced transfer (transfer a call withou...

How Do I Transfer a Call With Pod Connect for Android/iOS?

Pod Connect for Android/iOS by default this will be an announced transfer (speaking to the person...

Why is Pod Connect for Desktop Only Showing the Last 10 Instant Messages?

When Pod Connect for Desktop is installed the default value is set at 10  to change this please f...

How Do I Reset My CommPortal and Pod Connect Password?

If you have lost/forgot your CommPortal/Pod Connect password don't worry, it can be easily reset ...

How Do I Change Or Reset My Voicemail PIN?

If you know your voicemail PIN this can be change from the CommPortal by following the below: ...

How Do I Change My Security Email?

You can change you Security Email from the CommPortal by following the below: TIP: If you do...

How Do I Forward My Calls To Another Phone Number?

You can setup Pod Connect so all inbound calls are forwarded to different phone number. You can a...

Why Does The Line Go Silent For An Incoming/Outgoing Call When I Place A Them On Hold?

The default action for Music on Hold (MoH) is 2 beeps repeating every 15 seconds. This can make t...

Can I Have My Voicemails Sent As Emails?

Yes. This can be configured from the CommPortal  Login to the CommPortal and click on Message S...

How Do I Download Pod Connect For Desktop?

The Pod Connect applications for both Windows and Mac OS can be downloaded directly from the Comm...

How Do I Download Pod Connect For Android/iOS?

You can download and install the Pod Connect for Android and iOS directly from the Google Play St...

How Do I Change The Name Of A User/Subscriber?

INFO: Only BG Administrator will be able to change subscriber names. Please speak to your Sys...

How Do I Change my CommPortal and Pod Connect Passowrd

INFO: Please keep your passwords in a safe place. This password is required to access the Com...

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