CommPortal: Administrator Guide
In depth guide for the CommPortal for Administrators.
Business Group Administrator Login and Overview
This covers the how to access the Business Group Administrator Portal and overview of features
Accessing the CommPortal BG Admin Interface
To configure your Business Group line (subscribers) and to manage their services, a BG Administra...
Logging into CommPortal BG Admin
The following shows the CommPortal login page. To log into CommPortal, follow these steps: ...
CommPortal BG Admin Overview
Once you are logged into CommPortal you will see the Business Group Administrator's homepage. ...
Send Feedback
If you encounter a problem when using the CommPortal BG Admin interface, or have a suggestion for...
Managing Subscribers
This covers how to manage subscribers within your Business Group including logging on to their En...
Managing lines with BG Admin
To manage the lines in your Department, click on the All Lines option on the left-hand sidebar. ...
Working with your Business Group Lines
If you manage multiple departments or have any sub-departments in your department, you can select...
Resetting a Business Group Line
You can use a reset line option on a Business Group line if you need to allocate this line to a d...
Moving lines between departments
To move lines between departments, follow these steps: Select the line using the checkbox to...
Logging into a user's account
To log on as a regular user, follow these steps: Expand the Actions drop-down to the right of t...
Managing Phones & Phone Profiles
This covers the basics for configuring compatible handsets with in the BG Admin CommPortal.
Managing Phones As Administrator
Overview This will cover the basics in managing and configuring your Phones from the BG Admin Po...
Business Group Profiles
Phone profiles are split into 2 sections Business Group Profiles and Subscriber Phone Profiles. ...
Subscriber Phone Profiles
From the BG Admin Portal you can also make changes to Subscriber Phone Profiles directly. From t...
Provisioning Phones
INFO: If you are missing phones from this list then you will need to contact your Service Pr...
Managing Short Codes
Viewing Short Codes
The Short Codes page displays all of the Short Codes in your department. To view Short Codes i...
Moving Short Codes to Another Department
To move Short Codes between departments, follow these steps: Select the Short Code or Short ...
Adding Short Codes
o create a new Short Code, follow these steps: Click on Add. Enter the number of the Short ...
Modifying Short Codes
Short Codes To modify an existing Short Code, follow these steps: Click on either the Short...
Managing Extensions
Viewing Extensions
The Extensions page displays all of the Extensions in your business.
Adding Extensions
To create a single new Extension, follow these steps: Click on Add. Enter the number of the...
Modifying Extensions
To modify an existing Extension, follow these steps: Click on either the Extension number or...
Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))
Viewing Hunt Groups
The Hunt Groups page displays all of the Hunt Groups in the Business Group or department(s) that ...
Moving MLHGs to another department
To move an MLHG between departments, follow these steps: Select the MLHG using the checkbox to ...
Viewing and modifying Hunt Groups
To view the details of a Hunt Group and to modify its settings, select that MLHG by clicking anyw...
Hunt Group Pilots
The Hunt Groups Pilots tab displays any pilot numbers for this Hunt Group. A pilot number is one ...
Hunt Group Members
This tab displays all of the lines which are members of this Hunt Group. There is an icon for eac...
Settings
The Settings tab lets you view and change various settings for the Hunt Group. Preferences The ...
Music On Hold
Music On Hold (MoH)
Music on Hold is used for placing a call on hold/transfer or call queueing. This is turned on be ...
Logging In
Log In to the CommPortal BG Admin portal as normal. Click the Music On Hold link at the bottom of...
Viewing and Changing Your Security Settings
To view your security settings, select the Security section. As well as accessing the Music On...
Managing Recordings
To access the recordings section, click on the Resources Global Media List The Global Media L...
Assigning Recordings To Lines
You can assign recordings either to all lines in your business, or different recordings per line....
Managing Call Pickup Groups
Viewing Call Pickup Groups
The Call Pickup Groups page displays all of the Call Pickup Groups in your department. To view...
Moving Call Pickup Groups to Another Department
To move Call Pickup Groups between departments, follow these steps: Select the Call Pickup G...
Adding Call Pickup Groups
To create a new Call Pickup Group, follow these steps: Select the Department to which you want ...
Deleting Call Pickup Groups
To delete a Call Pickup Group, follow these steps: Select the Call Pickup Group using the check...
Viewing and Modifying Call Pickup Groups
To view the details of a Call Pickup Group and to modify its settings, follow these steps: S...
Settings
The Settings tab lets you view and change the name of the Call Pickup Group. To change the name, ...
Viewing Business Group Call Reports
Account Codes
Viewing and Modifying Account Code Setting
Account Codes are not enabled by default. Please contact your Administrator for further informati...
Setting Individual Line Properties
To specify whether various settings can also be specified for each line in your business, perform...
Configuring Account Codes
To modify the account codes, click on Edit List at the top of the Accounts code page. The follow...
Viewing and Modifying Account Code Settings For a Line
If you want to view or change a particular line's account code settings, follow these steps: Ch...
Unblocking Account Codes
If a subscriber has entered an incorrect account code too many times they will become blocked. To...