CommPortal: End User Guide
In depth guide for the CommPortal for End Users.
Welcome to the CommPortal!
This guide describes the features of the web management tool, CommPortal. The guide will help yo...
Introducing CommPortal
CommPortal provides a web interface to your phone settings.
Accessing
To access CommPortal point a browser at https://commportal.connectbetter.net CommPortal is suppo...
Logging in
The following shows a sample CommPortal login page. CommPortal login page To log into CommPor...
Using CommPortal
Once you have logged in, you will see the CommPortal Home page. CommPortal Home page Along th...
Getting Help
If you need some assistance with using CommPortal, you can click on the Help link at the foot of ...
Sending Feedback
If you want to send feedback to your service provider, for example to report a bug or suggest an ...
Logging out
If you don't use CommPortal for 30 minutes you will be automatically logged out. However, if you ...
Messages & Calls
You can access the Messages & Calls page from the top section of the Home page. The Messages & Ca...
Messages
Messages This shows you all stored voice messages, both those you have listened to and those you...
Missed
The Missed section shows you the recent calls that you have received but did not answer: Message...
Dialled
This page shows you all of the recent calls you have made, including those which you made using C...
Received
Add Number to Contacts To add the number of someone who called you to your to your Contacts, fol...
Deleted
This page shows you all the messages that you have deleted from the other tabs on the Messages &a...
Contacts
The Contacts page, accessed from the top banner of the Home page, consists of a number of differe...
Business Call Manager (BCM)
Business Call Manager (BCM) enables you to configure and manage your incoming and call forwarding...
Setting Your Availability
You can use the drop-down at the top left of the screen to set your status to either Available fo...
Incoming Call Settings
In the central panel, you can configure your Incoming Call Settings. You have a number of option...
Configuring Advanced Settings
The panel on the right of the Business Call Manager screen includes icons for a number of advance...
Selecting Forwarding Numbers and Creating Caller Lists
Many settings in Business Call Manager allow you to create a list of callers or enter a call forw...
Groups
The Groups page shows you all of the groups that your phone line is in.
Hunt Groups (Multi Line Hunt Groups - MLHG)
There are a number of different types of groups: Hunt Group, also called a Multi Line Hunt Gro...
Call Pickup Groups
Viewing Call Pickup Groups If your phone line is in a Call Pickup Group then there will be an en...
Multiple Appearance Directory Numbers (MADN)
If your phone line is in a Multiple Appearance Directory Number group then there will be an entry...
Account Codes
If you have account codes configured on your line then once you have dialed a number which requir...
Account Codes
The Account Codes screen lets you configure your account codes service. Exactly what is configur...
Account Code Options
The Account Code Options window shows you the settings which your administrator has set up for th...
Business Account Codes
To view the list of valid account codes for your business, click on the Business Group link
Personal Account Codes
To view your personal list of valid account codes, click on the Personal link: If you have per...
Editing personal account codes
To add an account code, follow these steps: Enter an account code in the Account Code text b...
Unblocking Account Codes
If your phone line is configured to use account codes, and an incorrect account code is entered t...
Settings
There are a number of screens within the CommPortal interface where you can configure the setting...
Personal Details and Security
The bottom panel of the CommPortal UI displays information about your account and allows you to c...
Call Settings
The Call Settings screen allows you to configure your call service options. Call Settings tab ...
Message Settings
The Message Settings screen lets you change the operation of your voice and fax messaging service...
Notifications
The Notifications tab allows you to set options for how you wish to receive notifications wheneve...
Reminders
The Reminders screen lets you set up reminder calls. CommPortal Reminders page Adding Remind...
Using the Agent Dashboard
If you have the Integrated ACD feature, you will see an icon and a link to the Agent Dashboard on...
Click To Dial
You can make a phone call from within CommPortal by clicking on the Make Call button at the top r...
Configuring Your Phone's Keys
You configure your phone's keys using the Phone Configurator. To launch the Phone Configurator, f...