CommPortal End User Guide

In depth guide the CommPortal for End Users.

Welcome to the CommPortal!

This guide describes the features of the web management tool, CommPortal. The guide will help yo...

Introducing CommPortal

CommPortal provides a web interface to your phone settings.

Messages & Calls

You can access the Messages & Calls page from the top section of the Home page. The Messages & Ca...

Contacts

The Contacts page, accessed from the top banner of the Home page, consists of a number of differe...

Business Call Manager (BCM)

Business Call Manager (BCM) enables you to configure and manage your incoming and call forwarding...

Groups

The Groups page shows you all of the groups that your phone line is in.

Account Codes

If you have account codes configured on your line then once you have dialed a number which requir...

Settings

There are a number of screens within the CommPortal interface where you can configure the setting...

Using the Agent Dashboard

If you have the Integrated ACD feature, you will see an icon and a link to the Agent Dashboard on...

Click To Dial

You can make a phone call from within CommPortal by clicking on the Make Call button at the top r...

Configuring Your Phone's Keys

You configure your phone's keys using the Phone Configurator. To launch the Phone Configurator, f...

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