Start Up Guide (Readme First)
Here you will find a start up guide designed to give you the best experience with your Unified Communication System.
Overview
INFO: Before starting we strongly advice that you read the IP Requirements page here. Firewal...
Logging Into The CommPortal
Your Service Provider will have given you all the login details for your subscribers (users). If ...
Changing the CommPortal Password (Optional)
INFO: Please keep your passwords in a safe place. This password is required to access the Com...
Downloading Pod Connect for Desktop/Android/iOS
INFO: If Pod Connect for Desktop/Android/iOS is not included in you package please skip to th...
Recommended Settings for Pod Connect for Desktop
Whist these settings are optional we do recommend that these are enable and other set to your per...
Desk Phones
If you are not using Desk Phone please skip this section. You will first need to confirm with y...
Voicemail Configuration (Optional)
Voicemail Configuration Overview
INFO: Voicemail is enabled on all phone numbers (DDIs) by default is set at 36 seconds. Pleas...
Using The Voicemail System
The voicemail system is menu driven. Listen to the voice prompts and then press the keys on your ...
Voicemail Main Menu
The Pod Voicemail main menu is as follows: Option Key Play Inbox Messages 1...
Message Playback Options
While listening to your voicemail messages, the following options are available: Op...
Forwarding a Message
While listening to messages, you can send a copy of the message to another recipient. ...
Replaying to a Message - Dialling the Originator
While listening to a message, you can call the person back by pressing 4 and selecting option 1. ...
Changing Your Voicemail Pin
Access your voicemail box.From the Main Menu, press 4 to change your settings.Press 3 for securit...
Recording Your Personal Greeting
Access your voicemail box.From the Main Menu, press 3.To set up a personal greeting press 1.To se...
Music On Hold (Optional)
Music On Hold Overview
Music on Hold is used for placing a call on hold/transfer or call queueing. This is turned on be ...
Logging In
Log In to the BG Admin CommPortal portal as normal. Click the Music On Hold link at the bottom o...
Viewing and Changing Your Security Settings
To view your security settings, select the Security section. As well as accessing the Music On...
Managing Recordings
To access the recordings section, click on the Resources Global Media List The Global Media L...
Assigning Recordings To Lines
You can assign recordings either to all lines in your business, or different recordings per line....
Testing Your System
You should now be ready to complete the basic testing, this is has been designed to to ensure tha...