Pod Call Record - User Guide
Guide on using and navigating the Call Recording portal
Overview
INFO: Your login details for access to the portal will have been emailed to you at the time ...
Recordings
How to view and manage your recordings.
Recordings Dashboard
The Recordings Dashboard is designed to give quick access and an overview of all recordings.From ...
Viewing and Listening to Recordings
To view and listen to your recordings, from the navigation menu click on Recordings and then clic...
Download a Recording
To download and save a recording to your computer. From the Recording Details page click on the d...
Find a Recording
On the Recording Archive page you also have the ability to filter the recording in order to narro...
Adding Notes
You can add Notes to any recording. There are two types of notes, first is a Note that covers the...
View Event History
The View Event History will show all the event relating to a recording. Go into view a recording ...
Delete a Recording
INFO: PLEASE NOTE ONCE A RECORDING HAS BEEN DELETED IT CAN NOT BE RETRIEVED. From the R...
Managing Numbers
You can view and manage any of you numbers that have Call Recording enabled. Click on Recordings ...
Agents
You can assign an Agent (A person's name) to one or more numbers. To do this click on Personal th...
Departments
TIP: It is recommended to create your Agents and assign them to numbers before creating Depa...
Flags
You may create and maintain a list of personalised flags that can be assigned to a recording. The...
Users and Roles
INFO: Before creating any additional users you must first create a Role. This Role will be as...
Forgot Password
INFO: If you do not know the email address or the Username that was used for the account ple...