Music On Hold

Music on Hold is used for placing a call on hold/transfer or call queueing. This is turned on be default.

The default action for Music on Hold (MoH) is 2 beeps repeating every 15 seconds. This can make the caller that has been placed on hold believe the line has gone dead. 

To resolve this we recommend that you configure MoH - This can be music/announcements in any .wav/.mp3 file.

info-note.png INFO: Only the Business Group Administrator can configure MoH from the  BG Admin portal.

Please take a look at CommPortal Administrator Guide - Music On Hold for configuring your MoH service.

Once Music on Hold is configured continue to Testing Your System.