Books
Access Codes
This section lists your phone system's most commonly used access codes
Account Codes
This covers the setup and use of Account Codes.
Advanced Auto Attendant
Advanced Auto Attendant, aimed at small and medium business subscribers, offers an increased leve...
Business Group Administrator Login and Overview
This covers the how to access the Business Group Administrator Portal and overview of features
Call Reporting
There are 2 types of Call reporting available, Basic Call Reporting and Enhanced Call Reporting. ...
Cloud Contact Centre
This covers the basic of Cloud Contact Centre
CommPortal: Administrator Guide
In depth guide for the CommPortal for Administrators.
CommPortal: End User Guide
In depth guide for the CommPortal for End Users.
Departments
This covers the management and use of departments within your Business Group
Desk Phone End User Guide
A generic guide to the basics of using your Desk Phone.
Frequently Asked Questions On Pod
Find answers to your questions here...
Helpful Videos
Why not pop over to Pod Unified Communications YouTube Channel where you can see some of the grea...
Installation and Setup
Managing Call Pickup Groups
This covers how to manage call pickup groups
Managing Extensions and Short Codes
This covers managing extensions and short codes, including adding, removing and modifying them.
Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))
This covers Multi Line Hunt Groups (MLHG) managing settings and subscribers within these MLHGs
Managing Phones & Phone Profiles
This covers the basics for configuring compatible handsets with in the BG Admin CommPortal.
Managing Subscribers
This covers how to manage subscribers within your Business Group including logging on to their En...