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How Do I Change My Security Email?
You can change you Security Email from the CommPortal by following the below: TIP: If you do...
How Do I Start A Meeting From Pod Connect For Desktop?
INFO: If you do not have the Meeting options, please contact your Service Provider to have th...
Desk Phones
If you are not using Desk Phone please skip this section. You will first need to confirm with y...
Recommended Settings for Pod Connect for Desktop
Whist these settings are optional we do recommend that these are enable and other set to your per...
Downloading Pod Connect for Desktop/Android/iOS
INFO: If Pod Connect for Desktop/Android/iOS is not included in you package please skip to th...
How Do I Join A Meeting When I Have Received An Invite?
INFO: Due to updated security settings by default when you join a meeting you will be placed...
How Do I Create A Personal Meeting Link (URL)?
INFO: If you do not have the Meeting options, please contact your Service Provider to have th...
How Do I Start A Meeting From Pod Connect For Android/iOS?
INFO: If you do not have the Meeting options, please contact your Service Provider to have th...
How Do I Start a Meeting From the CommPortal?
INFO: If you do not have the Meeting options, please contact your Service Provider to have th...
How Do I Change The Name Of A User/Subscriber?
INFO: Only BG Administrator will be able to change subscriber names. Please speak to your Sys...
How Do I Forward My Calls To Another Phone Number?
You can setup Pod Connect so all inbound calls are forwarded to different phone number. You can a...
How Do I Download Pod Connect For Android/iOS?
You can download and install the Pod Connect for Android and iOS directly from the Google Play St...
How Do I Download Pod Connect For Desktop?
The Pod Connect applications for both Windows and Mac OS can be downloaded directly from the Comm...
Can I Have My Voicemails Sent As Emails?
Yes. This can be configured from the CommPortal Login to the CommPortal and click on Message S...
Assigning Recordings To Lines
You can assign recordings either to all lines in your business, or different recordings per line....
Managing Recordings
To access the recordings section, click on the Resources Global Media List The Global Media L...
Viewing and Changing Your Security Settings
To view your security settings, select the Security section. As well as accessing the Music On...
Logging In
Log In to the CommPortal BG Admin portal as normal. Click the Music On Hold link at the bottom of...
Why Does The Line Go Silent For An Incoming/Outgoing Call When I Place A Them On Hold?
The default action for Music on Hold (MoH) is 2 beeps repeating every 15 seconds. This can make t...
Testing Your System
You should now be ready to complete the basic testing, this is has been designed to to ensure tha...