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Dialled
This page shows you all of the recent calls you have made, including those which you made using C...
Hunt Groups (Multi Line Hunt Groups - MLHG)
There are a number of different types of groups: Hunt Group, also called a Multi Line Hunt Gro...
Notifications
The Notifications tab allows you to set options for how you wish to receive notifications wheneve...
Message Settings
The Message Settings screen lets you change the operation of your voice and fax messaging service...
Call Settings
The Call Settings screen allows you to configure your call service options. Call Settings tab ...
Personal Details and Security
The bottom panel of the CommPortal UI displays information about your account and allows you to c...
Using the Agent Dashboard
If you have the Integrated ACD feature, you will see an icon and a link to the Agent Dashboard on...
Multiple Appearance Directory Numbers (MADN)
If your phone line is in a Multiple Appearance Directory Number group then there will be an entry...
Call Pickup Groups
Viewing Call Pickup Groups If your phone line is in a Call Pickup Group then there will be an en...
Selecting Forwarding Numbers and Creating Caller Lists
Many settings in Business Call Manager allow you to create a list of callers or enter a call forw...
Received
Add Number to Contacts To add the number of someone who called you to your to your Contacts, fol...
Configuring Advanced Settings
The panel on the right of the Business Call Manager screen includes icons for a number of advance...
Incoming Call Settings
In the central panel, you can configure your Incoming Call Settings. You have a number of option...
Setting Your Availability
You can use the drop-down at the top left of the screen to set your status to either Available fo...
Speed Dials
The Speed Dials section allows you to configure numeric speed dials: Contacts – Speed Dials tab ...
Contact List
The Contact List shows you all of your contacts: Contacts – Contact List tab Searching To s...
Click To Dial
You can make a phone call from within CommPortal by clicking on the Make Call button at the top r...
Configuring Your Phone's Keys
You configure your phone's keys using the Phone Configurator. To launch the Phone Configurator, f...
Deleted
This page shows you all the messages that you have deleted from the other tabs on the Messages &a...
Reminders
The Reminders screen lets you set up reminder calls. CommPortal Reminders page Adding Remind...