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80 total results found

Dialled

CommPortal: End User Guide Messages & Calls

This page shows you all of the recent calls you have made, including those which you made using C...

Hunt Groups (Multi Line Hunt Groups - MLHG)

CommPortal: End User Guide Groups

There are a number of different types of groups: Hunt Group, also called a Multi Line Hunt Gro...

Notifications

CommPortal: End User Guide Settings

The Notifications tab allows you to set options for how you wish to receive notifications wheneve...

Message Settings

CommPortal: End User Guide Settings

The Message Settings screen lets you change the operation of your voice and fax messaging service...

Call Settings

CommPortal: End User Guide Settings

The Call Settings screen allows you to configure your call service options. Call Settings tab  ...

Personal Details and Security

CommPortal: End User Guide Settings

The bottom panel of the CommPortal UI displays information about your account and allows you to c...

Using the Agent Dashboard

CommPortal: End User Guide

If you have the Integrated ACD feature, you will see an icon and a link to the Agent Dashboard on...

Multiple Appearance Directory Numbers (MADN)

CommPortal: End User Guide Groups

If your phone line is in a Multiple Appearance Directory Number group then there will be an entry...

Call Pickup Groups

CommPortal: End User Guide Groups

Viewing Call Pickup Groups If your phone line is in a Call Pickup Group then there will be an en...

Selecting Forwarding Numbers and Creating Caller Lists

CommPortal: End User Guide Business Call Manager (BCM)

Many settings in Business Call Manager allow you to create a list of callers or enter a call forw...

Received

CommPortal: End User Guide Messages & Calls

Add Number to Contacts To add the number of someone who called you to your to your Contacts, fol...

Configuring Advanced Settings

CommPortal: End User Guide Business Call Manager (BCM)

The panel on the right of the Business Call Manager screen includes icons for a number of advance...

Incoming Call Settings

CommPortal: End User Guide Business Call Manager (BCM)

In the central panel, you can configure your Incoming Call Settings. You have a number of option...

Setting Your Availability

CommPortal: End User Guide Business Call Manager (BCM)

You can use the drop-down at the top left of the screen to set your status to either Available fo...

Speed Dials

CommPortal: End User Guide Contacts

The Speed Dials section allows you to configure numeric speed dials: Contacts – Speed Dials tab ...

Contact List

CommPortal: End User Guide Contacts

The Contact List shows you all of your contacts: Contacts – Contact List tab Searching To s...

Click To Dial

CommPortal: End User Guide

You can make a phone call from within CommPortal by clicking on the Make Call button at the top r...

Configuring Your Phone's Keys

CommPortal: End User Guide

You configure your phone's keys using the Phone Configurator. To launch the Phone Configurator, f...

Deleted

CommPortal: End User Guide Messages & Calls

This page shows you all the messages that you have deleted from the other tabs on the Messages &a...

Reminders

CommPortal: End User Guide Settings

The Reminders screen lets you set up reminder calls. CommPortal Reminders page Adding Remind...