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Message Settings

The Message Settings screen lets you change the operation of your voice and fax messaging service, and has a series of sections.

Messages tab

 

  • General lets you configure some general messaging settings.
  • Mailbox Access lets you configure your voice mailbox.
  • Voicemail Greeting lets you configure your default and alternative greetings.

General

You can use the General panel to do the following.

  • Configure how many seconds must pass before incoming calls are forwarded to your voicemail.
  • Enable or disable Live Message Screening, voicemail transcription or video messaging (if you have access to these features).
  • Enable auto-forwarding of your voicemail messages by email. You can add destination e-mail addresses by clicking on the add an email address link.  You will then be able to manually add an address or choose from your existing contacts.

You can also choose whether you want to leave a copy of any forwarded messages or faxes in your inbox or whether they should be deleted.

Additionally, you can configure whether or not to include action links in the outgoing message.  Clicking on action links allows you to log in to your account, mark messages as read (deactivating any message waiting indicators), or even delete them. 

Once you have made any changes, you should click Apply to confirm your choices.

Mailbox Access

You can use the Mailbox Access panel to:

  • configure your mailbox so that it does not require you to enter a PIN when you collect your messages
  • configure your mailbox so that it logs you directly into your mailbox when you collect your messages
  • configure your mailbox so that it automatically plays your new messages when you've logged in
  • determine the content that is played back when you access your voicemail (the details, the message or both)
  • determine the order that messages are played back in.

Once you have made any changes, you should click Apply to confirm your choices.

Voicemail Greeting

You can use the Voicemail Greeting panel to:

  • select your default greeting
  • specify when alternative greetings should be used and the behavior when a greeting expires
  • record or upload additional audio greetings, for example greetings to be used out-of-hours or during an extended absence
  • override your default greeting with a temporary greeting for a defined period of time.

Once you have made any changes, you should click Apply to confirm your choices.

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