TIP: It is recommended to create your Agents and assign them to numbers before creating Departments

You can create Departments to use alongside Agents, to create a Department click on Personal and then click on Departments.

Using Departments will allow you to filter recordings on the Recording Archive page when a recording has been made with a number/agent assigned to that Department. These will also be used for the Analytics and Scorecards once they become available in a future update.


Click on Add Department, add a Name for this Department then select which Agents from the list you would like to assign.

Next click on Create Department. Your created Department will now show on the Department Management page.