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Overview
Standard Auto Attendant offers a very simple automated telephone menu. Callers to a business are...
Configuring Advanced Auto Attendant Menus
Next you will need to set up your Advanced Auto Attendant menu options. By default, there are two...
How Do I Reset My CommPortal and Pod Connect Password?
If you have lost/forgot your CommPortal/Pod Connect password don't worry, it can be easily reset ...
Why is Pod Connect for Desktop Only Showing the Last 10 Instant Messages?
When Pod Connect for Desktop is installed the default value is set at 10 to change this please f...
How Do I Transfer a Call With Pod Connect for Android/iOS?
Pod Connect for Android/iOS by default this will be an announced transfer (speaking to the person...
How Do I Transfer a Call With Pod Connect for Desktop?
Pod Connect for Desktop by default will send a blind/unannounced transfer (transfer a call withou...
Activating your Advanced Auto Attendant
Finally, you will need to activate your Advanced Auto Attendant by going to the Main page and sel...
Configuring Advanced Auto Attendant - Advanced Options
In order to configure the advanced settings for your Advanced Auto Attendant, click on the Advanc...
Configuring Advanced Auto Attendant Extensions
If you plan on using dial by name or dial by extension, you will need to select the extensions an...
Configuring Advanced Auto Attendant Announcements
In order to use your Advanced Auto Attendant you will need to record or upload the announcements ...
Planning your Standard Auto Attendant
Before you start to set up your Standard Auto Attendant, it is a good idea to sketch out the oper...
Configuring Advanced Auto Attendant Schedule
You can configure your weekly schedule by clicking on the Weekly Schedule and Holidays Once in th...
Logging into Advanced Auto Attendant
To configure your Advanced Auto Attendant log into the Auto-Attendant, following these steps: Fr...
Planning Your Advanced Auto Attendant
Before you start to set up your Advanced Auto Attendant, it is a good idea to sketch out the oper...
Overview
Advanced Auto Attendant, aimed at small and medium business subscribers, offers an increased leve...
Activating a Standard Auto Attendant
The final step in this process is to activate your Standard Auto Attendant by clicking the Turn O...
Configuring Your Standard Auto Attendant Extensions
If you will be using "Dial by Name", then you will need to define which extensions will participa...
Configuring Standard Auto Attendant Menus and Schedules
You should now begin configuring your Standard Auto Attendant menu(s) and schedules. Select eith...
Logging on to a Standard Auto Attendant
To configure your Standard Auto Attendant, you will first need to log into the Standard Auto Atte...
How Do I Change Or Reset My Voicemail PIN?
If you know your voicemail PIN this can be change from the CommPortal by following the below: ...