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How Do I Change Or Reset My Voicemail PIN?

If you know your voicemail PIN this can be change from the CommPortal by following the below:

bulb-icon.png TIP: If you do not know your CommPortal password, instructions on how to reset this can be found here.
  • Login to the CommPortal with your username (phone number) and password.
  • At the bottom of page click on Change Voicemail PIN under Security.

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  • A window will appear requesting your current PIN and then enter your new PIN then confirm your new PIN. Click on

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  • You will now receive an email confirming your Voicemail PIN has changed.

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  • Click OK

If you do not know your current Voicemail PIN you will need to follow the below:

  • Login to the CommPortal with your username (phone number) and password.
  • Under Your Services, click on Message Settings

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  • In Message Settings go to Mailbox Access and ensure Skip PIN is unticked. If it is not, untick this and then click on Apply.

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  • From your Pod Connect client (desktop or mobile) or your desk phone call 121 to access your voicemail.
  • In the Voicemail menu press options 4 > 3 > 1 
  • Enter a new PIN between 6 - 20 characters and then press #
  • Repeat your new PIN and press #
  • Your Voicemail PIN has now been changed, you will also receive an email confirming this change. 
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