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Managing Numbers

You can view and manage any of you numbers that have Call Recording enabled. Click on Recordings ...

Adding Notes

You can add Notes to any recording. There are two types of notes, first is a Note that covers the...

Users and Roles

INFO: Before creating any additional users you must first create a Role. This Role will be as...

Departments

TIP: It is recommended to create your Agents and assign them to numbers before creating Depa...

Find a Recording

On the Recording Archive page you also have the ability to filter the recording in order to narro...

Flags

You may create and maintain a list of personalised flags that can be assigned to a recording. The...

Forgot Password

INFO: If you do not know the email address or the Username that was used for the account ple...

Agents

You can assign an Agent (A person's name) to one or more numbers. To do this click on Personal th...

Delete a Recording

INFO: PLEASE NOTE ONCE A RECORDING HAS BEEN DELETED IT CAN NOT BE RETRIEVED.  From the R...

View Event History

The View Event History will show all the event relating to a recording. Go into view a recording ...

Download a Recording

To download and save a recording to your computer. From the Recording Details page click on the d...

Overview

INFO: Your login details for access to the portal will have been emailed to you at the time ...

Recordings Dashboard

The Recordings Dashboard is designed to give quick access and an overview of all recordings.From ...

Viewing and Listening to Recordings

To view and listen to your recordings, from the navigation menu click on Recordings and then clic...

Basic Setup

Once the installation has been completed Pod Integrate will launch the Main Configuration page as...

Installation

INFO: Please note Pod Integrate is only available for Windows. Administrative access will be ...

CommPortal Setup Wizard

When you first log into the CommPortal you will be greeted with the CommPortal Setup Wizard, this...

Logging Into The CommPortal

Your Service Provider will have given you all the login details for your subscribers (users). If ...

Overview

Welcome to your Pod Unified Communications System. Your Service Provider may have given you info...

Pod Connect For iOS/Android: Updates

INFO: The current version of Pod Connect for iOS/Android: iOS: 2.31.09.54 Android: 2.31.11...