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Managing Numbers
You can view and manage any of you numbers that have Call Recording enabled. Click on Recordings ...
Adding Notes
You can add Notes to any recording. There are two types of notes, first is a Note that covers the...
Users and Roles
INFO: Before creating any additional users you must first create a Role. This Role will be as...
Departments
TIP: It is recommended to create your Agents and assign them to numbers before creating Depa...
Find a Recording
On the Recording Archive page you also have the ability to filter the recording in order to narro...
Flags
You may create and maintain a list of personalised flags that can be assigned to a recording. The...
Forgot Password
INFO: If you do not know the email address or the Username that was used for the account ple...
Agents
You can assign an Agent (A person's name) to one or more numbers. To do this click on Personal th...
Delete a Recording
INFO: PLEASE NOTE ONCE A RECORDING HAS BEEN DELETED IT CAN NOT BE RETRIEVED. From the R...
View Event History
The View Event History will show all the event relating to a recording. Go into view a recording ...
Download a Recording
To download and save a recording to your computer. From the Recording Details page click on the d...
Overview
INFO: Your login details for access to the portal will have been emailed to you at the time ...
Recordings Dashboard
The Recordings Dashboard is designed to give quick access and an overview of all recordings.From ...
Viewing and Listening to Recordings
To view and listen to your recordings, from the navigation menu click on Recordings and then clic...
Basic Setup
Once the installation has been completed Pod Integrate will launch the Main Configuration page as...
Installation
INFO: Please note Pod Integrate is only available for Windows. Administrative access will be ...
CommPortal Setup Wizard
When you first log into the CommPortal you will be greeted with the CommPortal Setup Wizard, this...
Logging Into The CommPortal
Your Service Provider will have given you all the login details for your subscribers (users). If ...
Overview
Welcome to your Pod Unified Communications System. Your Service Provider may have given you info...
Pod Connect For iOS/Android: Updates
INFO: The current version of Pod Connect for iOS/Android: iOS: 2.31.09.54 Android: 2.31.11...