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Pod Call Record - User Guide

Guide on using and navigating the Call Recording portal

Installation and Setup

Pod Connect: Updates

How to update your Pod Connect application.

Managing Phones & Phone Profiles

This covers the basics for configuring compatible handsets with in the BG Admin CommPortal.

Viewing Miscellaneous Settings

Others setting within the Business Groups Administrator Portal

Viewing Business Group Call Reports

This covers how access and download your Business Group call reports

Account Codes

This covers the setup and use of Account Codes.

Managing Call Pickup Groups

This covers how to manage call pickup groups

Managing Extensions and Short Codes

This covers managing extensions and short codes, including adding, removing and modifying them.

Cloud Contact Centre

This covers the basic of Cloud Contact Centre

Music On Hold

This covers managing Music on Hold (MoH) uploading of recordings, assigning to lines and other se...

Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))

This covers Multi Line Hunt Groups (MLHG) managing settings and subscribers within these MLHGs

Recently Updated Pages

Managing Numbers

You can view and manage any of you numbers that have Call Recording enabled. Click on Recordings ...

Adding Notes

You can add Notes to any recording. There are two types of notes, first is a Note that covers the...

Users and Roles

INFO: Before creating any additional users you must first create a Role. This Role will be as...

Departments

TIP: It is recommended to create your Agents and assign them to numbers before creating Depa...

Find a Recording

On the Recording Archive page you also have the ability to filter the recording in order to narro...

Flags

You may create and maintain a list of personalised flags that can be assigned to a recording. The...

Forgot Password

INFO: If you do not know the email address or the Username that was used for the account ple...

Agents

You can assign an Agent (A person's name) to one or more numbers. To do this click on Personal th...

Delete a Recording

INFO: PLEASE NOTE ONCE A RECORDING HAS BEEN DELETED IT CAN NOT BE RETRIEVED.  From the R...

View Event History

The View Event History will show all the event relating to a recording. Go into view a recording ...

Download a Recording

To download and save a recording to your computer. From the Recording Details page click on the d...

Overview

INFO: Your login details for access to the portal will have been emailed to you at the time ...

Recent Activity
Admin
Admin updated page Managing Numbers
3 weeks ago
Admin
Admin updated page Adding Notes
3 weeks ago
Admin
Admin updated page Users and Roles
1 month ago
Admin
Admin updated book Pod Call Record - User Guide
1 month ago
Admin
Admin updated bookshelf Pod Call Record
1 month ago
Admin
Admin updated book Pod Call Record - User Guide
1 month ago
Admin
Admin updated page Departments
1 month ago
Admin
Admin updated page Find a Recording
1 month ago
Admin
Admin sorted book Pod Call Record - User Guide
1 month ago

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CommPortal: Business Group Admin...

Everything you need to successfully manage your Business Group

Created 9 months ago
Updated 8 months ago

Pod Call Record

Guide on using and navigating the Call Recording portal

Created 1 month ago
Updated 1 month ago

Pod Guides

Guides and useful information to all things Pod.

Created 1 year ago
Updated 11 months ago

Useful Information

Online video guides and addtional documentation.

Created 11 months ago
Updated 11 months ago
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