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Pod Call Record - User Guide

This guide will cover the basics of the Pod Call Record Portal.

Installation and Setup

Pod Connect: Updates

How to update your Pod Connect application.

Managing Phones & Phone Profiles

This covers the basics for configuring compatible handsets with in the BG Admin CommPortal.

Viewing Miscellaneous Settings

Others setting within the Business Groups Administrator Portal

Viewing Business Group Call Reports

This covers how access and download your Business Group call reports

Account Codes

This covers the setup and use of Account Codes.

Managing Call Pickup Groups

This covers how to manage call pickup groups

Managing Extensions and Short Codes

This covers managing extensions and short codes, including adding, removing and modifying them.

Cloud Contact Centre

This covers the basic of Cloud Contact Centre

Music On Hold

This covers managing Music on Hold (MoH) uploading of recordings, assigning to lines and other se...

Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))

This covers Multi Line Hunt Groups (MLHG) managing settings and subscribers within these MLHGs

Recently Updated Pages

Adding Notes

You can add Notes to any recording. They are two types of notes, first is a note that covers the ...

Download a Recording

To download and save a recording to your computer. From the Recording Details page click on the d...

View Event History

The View Event History will show all the event relating to a recording. Go into view a recording ...

Overview

INFO: Your login details for access to the portal will have been emailed to you at the time ...

Forgot Password

INFO: If you do not know the email address or the Username that was used for the account ple...

Recordings Dashboard

The Recordings Dashboard is designed to give quick access and an overview of all recordings.From ...

Viewing and Listening to Recordings

To view and listen to your recordings, from the navigation menu click on Recordings and then clic...

Delete a Recording

INFO: PLEASE NOTE ONCE A RECORDING HAS BEEN DELETED IT CAN NOT BE RETRIEVED.  From the R...

Basic Setup

Once the installation has been completed Pod Integrate will launch the Main Configuration page as...

Installation

INFO: Please note Pod Integrate is only available for Windows. Administrative access will be ...

CommPortal Setup Wizard

When you first log into the CommPortal you will be greeted with the CommPortal Setup Wizard, this...

Logging Into The CommPortal

Your Service Provider will have given you all the login details for your subscribers (users). If ...

Recent Activity
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Admin created page Adding Notes
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Admin sorted book Pod Call Record - User Guide
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Admin updated page Overview
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Admin created page View Event History
2 days ago
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Admin created page Delete a Recording
2 days ago
Admin
Admin created page Download a Recording
2 days ago
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Admin updated page Viewing and Listening to Recordings
2 days ago
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Admin created page Viewing and Listening to Recordings
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Admin created page Recordings Dashboard
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Admin created chapter Recordings
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CommPortal: Business Group Admin...

Everything you need to successfully manage your Business Group

Created 8 months ago
Updated 7 months ago

Pod Guides

Guides and useful information to all things Pod.

Created 1 year ago
Updated 9 months ago

Useful Information

Online video guides and addtional documentation.

Created 10 months ago
Updated 9 months ago
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