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CommPortal: Administrator Guide

In depth guide for the CommPortal for Administrators.

Pod Call Record - User Guide

Guide on using and navigating the Call Recording portal

Installation and Setup

Pod Connect: Updates

How to update your Pod Connect application.

Managing Phones & Phone Profiles

This covers the basics for configuring compatible handsets with in the BG Admin CommPortal.

Viewing Miscellaneous Settings

Others setting within the Business Groups Administrator Portal

Viewing Business Group Call Reports

This covers how access and download your Business Group call reports

Account Codes

This covers the setup and use of Account Codes.

Managing Call Pickup Groups

This covers how to manage call pickup groups

Managing Extensions and Short Codes

This covers managing extensions and short codes, including adding, removing and modifying them.

Cloud Contact Centre

This covers the basic of Cloud Contact Centre

Pod Connect: Music On Hold

This covers managing Music on Hold (MoH) uploading of recordings, assigning to lines and other se...

Recently Updated Pages

Pod Connect For Desktops: Updates

INFO: The latest version of Pod Connect for Desktop is V2.32.16   In the unlikely event th...

Importing and Exporting Contacts

INFO: With the CommPortal contacts, these contacts will be sent to all registered devices for...

How Do I Change my CommPortal and Pod Connect Password

INFO: Please keep your passwords in a safe place. This password is required to access the Com...

How Do I Reset My CommPortal and Pod Connect Password?

If you have lost/forgot your CommPortal/Pod Connect password don't worry, it can be easily reset ...

How Do I Change Or Reset My Voicemail PIN?

If you know your voicemail PIN this can be change from the CommPortal by following the below: ...

How Do I Change My Security Email?

You can change you Security Email from the CommPortal by following the below: TIP: If you do...

How Do I Forward My Calls To Another Phone Number?

You can setup Pod Connect so all inbound calls are forwarded to different phone number. You can a...

Why Does The Line Go Silent For An Incoming/Outgoing Call When I Place A Them On Hold?

The default action for Music on Hold (MoH) is 2 beeps repeating every 15 seconds. This can make t...

Can I Have My Voicemails Sent As Emails?

Yes. This can be configured from the CommPortal  Login to the CommPortal and click on Message S...

How Do I Change The Name Of A User/Subscriber?

INFO: Only BG Administrator will be able to change subscriber names. Please speak to your Sys...

How Do I Transfer a Call With Pod Connect for Desktop?

Pod Connect for Desktop by default will send a blind/unannounced transfer (transfer a call withou...

How Do I Transfer a Call With Pod Connect for Android/iOS?

Pod Connect for Android/iOS by default this will be an announced transfer (speaking to the person...

Recent Activity
Admin
Admin updated page Pod Connect For Desktops: Updates
1 month ago
Admin
Admin updated page Importing and Exporting Contacts
3 months ago
Admin
Admin updated chapter Pod Connect: Voicemail
3 months ago
Admin
Admin sorted book Frequently Asked Questions On Pod
3 months ago
Admin
Admin created chapter Pod Connect: Voicemail
3 months ago
Admin
Admin sorted book Frequently Asked Questions On Pod
3 months ago
Admin
Admin created chapter Pod Connect: Mobile and Desktop
3 months ago
Admin
Admin updated book Start Up Guide (Readme First)
3 months ago

Shelves

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Pod Call Record

Guide on using and navigating the Call Recording portal

Created 1 year ago
Updated 1 year ago

Pod Connect : CommPortal Guides

Guides for the CommPortal for both End Users and Administrators

Created 2 years ago
Updated 3 months ago

Pod Connect: Where to Start

Start here to learn the basics about Pod Connect to get you up and running quickly.

Created 3 months ago
Updated 3 months ago

Useful Information

Online video guides and addtional documentation.

Created 2 years ago
Updated 2 years ago
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