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  • CommPortal: Administrator Guide

  • Business Group Administrator Login and Overview

    • Accessing the CommPortal BG Admin Interface

    • Logging into CommPortal BG Admin

    • CommPortal BG Admin Overview

    • Send Feedback

  • Managing Subscribers

    • Managing lines with BG Admin

    • Working with your Business Group Lines

    • Resetting a Business Group Line

    • Moving lines between departments

    • Logging into a user's account

  • Managing Phones & Phone Profiles

    • Managing Phones As Administrator

    • Business Group Profiles

    • Subscriber Phone Profiles

    • Provisioning Phones

  • Managing Short Codes

    • Viewing Short Codes

    • Moving Short Codes to Another Department

    • Adding Short Codes

    • Modifying Short Codes

  • Managing Extensions

    • Viewing Extensions

    • Adding Extensions

    • Modifying Extensions

  • Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))

    • Viewing Hunt Groups

    • Moving MLHGs to another department

    • Viewing and modifying Hunt Groups

    • Hunt Group Pilots

    • Hunt Group Members

    • Settings

  • Music On Hold

    • Music On Hold (MoH)

    • Logging In

    • Viewing and Changing Your Security Settings

    • Managing Recordings

    • Assigning Recordings To Lines

  • Managing Call Pickup Groups

    • Viewing Call Pickup Groups

    • Moving Call Pickup Groups to Another Department

    • Adding Call Pickup Groups

    • Deleting Call Pickup Groups

    • Viewing and Modifying Call Pickup Groups

    • Settings

  • Viewing Business Group Call Reports

    • Business Group Call Logs

  • Account Codes

    • Viewing and Modifying Account Code Setting

    • Setting Individual Line Properties

    • Configuring Account Codes

    • Viewing and Modifying Account Code Settings For a Line

    • Unblocking Account Codes

  • Cloud Contact Centre

    • Cloud Contact Centre

  • Departments

    • Managing Departments

    • Adding Departments

  • Viewing Miscellaneous Settings

    • Miscellaneous Settings

Books
CommPortal: Administra...
Managing Call Pickup G...

Managing Call Pickup Groups

Viewing Call Pickup Groups

The Call Pickup Groups page displays all of the Call Pickup Groups in your department. To view...

Moving Call Pickup Groups to Another Department

To move Call Pickup Groups between departments, follow these steps: Select the Call Pickup G...

Adding Call Pickup Groups

To create a new Call Pickup Group, follow these steps: Select the Department to which you want ...

Deleting Call Pickup Groups

To delete a Call Pickup Group, follow these steps: Select the Call Pickup Group using the check...

Viewing and Modifying Call Pickup Groups

To view the details of a Call Pickup Group and to modify its settings, follow these steps: S...

Settings

The Settings tab lets you view and change the name of the Call Pickup Group. To change the name, ...

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Created 3 years ago by Admin
Updated 3 years ago by Admin
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