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  • CommPortal: Administrator Guide

  • Business Group Administrator Login and Overview

    • Accessing the CommPortal BG Admin Interface

    • Logging into CommPortal BG Admin

    • CommPortal BG Admin Overview

    • Send Feedback

  • Managing Subscribers

    • Managing lines with BG Admin

    • Working with your Business Group Lines

    • Resetting a Business Group Line

    • Moving lines between departments

    • Logging into a user's account

  • Managing Phones & Phone Profiles

    • Managing Phones As Administrator

    • Business Group Profiles

    • Subscriber Phone Profiles

    • Provisioning Phones

  • Managing Short Codes

    • Viewing Short Codes

    • Moving Short Codes to Another Department

    • Adding Short Codes

    • Modifying Short Codes

  • Managing Extensions

    • Viewing Extensions

    • Adding Extensions

    • Modifying Extensions

  • Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))

    • Viewing Hunt Groups

    • Moving MLHGs to another department

    • Viewing and modifying Hunt Groups

    • Hunt Group Pilots

    • Hunt Group Members

    • Settings

  • Music On Hold

    • Music On Hold (MoH)

    • Logging In

    • Viewing and Changing Your Security Settings

    • Managing Recordings

    • Assigning Recordings To Lines

  • Managing Call Pickup Groups

    • Viewing Call Pickup Groups

    • Moving Call Pickup Groups to Another Department

    • Adding Call Pickup Groups

    • Deleting Call Pickup Groups

    • Viewing and Modifying Call Pickup Groups

    • Settings

  • Viewing Business Group Call Reports

    • Business Group Call Logs

  • Account Codes

    • Viewing and Modifying Account Code Setting

    • Setting Individual Line Properties

    • Configuring Account Codes

    • Viewing and Modifying Account Code Settings For a Line

    • Unblocking Account Codes

  • Cloud Contact Centre

    • Cloud Contact Centre

  • Departments

    • Managing Departments

    • Adding Departments

  • Viewing Miscellaneous Settings

    • Miscellaneous Settings

Books
CommPortal: Administra...
Music On Hold

Music On Hold

Music On Hold (MoH)

Music on Hold is used for placing a call on hold/transfer or call queueing. This is turned on be ...

Logging In

Log In to the CommPortal BG Admin portal as normal. Click the Music On Hold link at the bottom of...

Viewing and Changing Your Security Settings

To view your security settings, select the Security section. As well as accessing the Music On...

Managing Recordings

To access the recordings section, click on the Resources Global Media List The Global Media L...

Assigning Recordings To Lines

You can assign recordings either to all lines in your business, or different recordings per line....

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Created 3 years ago by Admin
Updated 3 years ago by Admin
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