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  • CommPortal: Administrator Guide

  • Business Group Administrator Login and Overview

    • Accessing the CommPortal BG Admin Interface

    • Logging into CommPortal BG Admin

    • CommPortal BG Admin Overview

    • Send Feedback

  • Managing Subscribers

    • Managing lines with BG Admin

    • Working with your Business Group Lines

    • Resetting a Business Group Line

    • Moving lines between departments

    • Logging into a user's account

  • Managing Phones & Phone Profiles

    • Managing Phones As Administrator

    • Business Group Profiles

    • Subscriber Phone Profiles

    • Provisioning Phones

  • Managing Short Codes

    • Viewing Short Codes

    • Moving Short Codes to Another Department

    • Adding Short Codes

    • Modifying Short Codes

  • Managing Extensions

    • Viewing Extensions

    • Adding Extensions

    • Modifying Extensions

  • Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))

    • Viewing Hunt Groups

    • Moving MLHGs to another department

    • Viewing and modifying Hunt Groups

    • Hunt Group Pilots

    • Hunt Group Members

    • Settings

  • Music On Hold

    • Music On Hold (MoH)

    • Logging In

    • Viewing and Changing Your Security Settings

    • Managing Recordings

    • Assigning Recordings To Lines

  • Managing Call Pickup Groups

    • Viewing Call Pickup Groups

    • Moving Call Pickup Groups to Another Department

    • Adding Call Pickup Groups

    • Deleting Call Pickup Groups

    • Viewing and Modifying Call Pickup Groups

    • Settings

  • Viewing Business Group Call Reports

    • Business Group Call Logs

  • Account Codes

    • Viewing and Modifying Account Code Setting

    • Setting Individual Line Properties

    • Configuring Account Codes

    • Viewing and Modifying Account Code Settings For a Line

    • Unblocking Account Codes

  • Cloud Contact Centre

    • Cloud Contact Centre

  • Departments

    • Managing Departments

    • Adding Departments

  • Viewing Miscellaneous Settings

    • Miscellaneous Settings

Books
CommPortal: Administra...
Managing Subscribers

Managing Subscribers

This covers how to manage subscribers within your Business Group including logging on to their End User CommPortal to manage their settings.

Managing lines with BG Admin

To manage the lines in your Department, click on the All Lines option on the left-hand sidebar. ...

Working with your Business Group Lines

If you manage multiple departments or have any sub-departments in your department, you can select...

Resetting a Business Group Line

You can use a reset line option on a Business Group line if you need to allocate this line to a d...

Moving lines between departments

To move lines between departments, follow these steps: Select the line using the checkbox to...

Logging into a user's account

To log on as a regular user, follow these steps: Expand the Actions drop-down to the right of t...

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Created 3 years ago by Admin
Updated 3 years ago by Admin
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