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  • CommPortal: Administrator Guide

  • Business Group Administrator Login and Overview

    • Accessing the CommPortal BG Admin Interface

    • Logging into CommPortal BG Admin

    • CommPortal BG Admin Overview

    • Send Feedback

  • Managing Subscribers

    • Managing lines with BG Admin

    • Working with your Business Group Lines

    • Resetting a Business Group Line

    • Moving lines between departments

    • Logging into a user's account

  • Managing Phones & Phone Profiles

    • Managing Phones As Administrator

    • Business Group Profiles

    • Subscriber Phone Profiles

    • Provisioning Phones

  • Managing Short Codes

    • Viewing Short Codes

    • Moving Short Codes to Another Department

    • Adding Short Codes

    • Modifying Short Codes

  • Managing Extensions

    • Viewing Extensions

    • Adding Extensions

    • Modifying Extensions

  • Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))

    • Viewing Hunt Groups

    • Moving MLHGs to another department

    • Viewing and modifying Hunt Groups

    • Hunt Group Pilots

    • Hunt Group Members

    • Settings

  • Music On Hold

    • Music On Hold (MoH)

    • Logging In

    • Viewing and Changing Your Security Settings

    • Managing Recordings

    • Assigning Recordings To Lines

  • Managing Call Pickup Groups

    • Viewing Call Pickup Groups

    • Moving Call Pickup Groups to Another Department

    • Adding Call Pickup Groups

    • Deleting Call Pickup Groups

    • Viewing and Modifying Call Pickup Groups

    • Settings

  • Viewing Business Group Call Reports

    • Business Group Call Logs

  • Account Codes

    • Viewing and Modifying Account Code Setting

    • Setting Individual Line Properties

    • Configuring Account Codes

    • Viewing and Modifying Account Code Settings For a Line

    • Unblocking Account Codes

  • Cloud Contact Centre

    • Cloud Contact Centre

  • Departments

    • Managing Departments

    • Adding Departments

  • Viewing Miscellaneous Settings

    • Miscellaneous Settings

Books
CommPortal: Administra...
Managing Hunt Groups (...

Managing Hunt Groups (Multi Line Hunt Groups (MLHGs))

Viewing Hunt Groups

The Hunt Groups page displays all of the Hunt Groups in the Business Group or department(s) that ...

Moving MLHGs to another department

To move an MLHG between departments, follow these steps: Select the MLHG using the checkbox to ...

Viewing and modifying Hunt Groups

To view the details of a Hunt Group and to modify its settings, select that MLHG by clicking anyw...

Hunt Group Pilots

The Hunt Groups Pilots tab displays any pilot numbers for this Hunt Group. A pilot number is one ...

Hunt Group Members

This tab displays all of the lines which are members of this Hunt Group. There is an icon for eac...

Settings

The Settings tab lets you view and change various settings for the Hunt Group. Preferences The ...

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Created 3 years ago by Admin
Updated 3 years ago by Admin
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