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Basic Setup
Once the installation has been completed Pod Integrate will launch the Main Configuration page as...
Agents
You can assign an Agent (A person's name) to one or more numbers. To do this click on Personal th...
Transferring a Call on Yealink T Series Phones
INFO: Please note the images shown here are from a Yealink T46S, depending on your model the ...
Call Transfer Types
Call transfer is a standard feature on Pod Connect which allows users the means for transferring ...
What Are The Pod Phone Service IP Requirements?
Pod Connect and SIP Phones Firewall configuration is likely to be required to use Pod on a corpo...
How Do I Change my CommPortal and Pod Connect Password
INFO: Please keep your passwords in a safe place. This password is required to access the Com...
Flags
You may create and maintain a list of personalised flags that can be assigned to a recording. The...
Users and Roles
INFO: Before creating any additional users you must first create a Role. This Role will be as...
Departments
TIP: It is recommended to create your Agents and assign them to numbers before creating Depa...
Managing Numbers
You can view and manage any of you numbers that have Call Recording enabled. Click on Recordings ...
Overview
INFO: Your login details for access to the portal will have been emailed to you at the time ...
Find a Recording
On the Recording Archive page you also have the ability to filter the recording in order to narro...
Adding Notes
You can add Notes to any recording. There are two types of notes, first is a Note that covers the...
View Event History
The View Event History will show all the event relating to a recording. Go into view a recording ...
Delete a Recording
INFO: PLEASE NOTE ONCE A RECORDING HAS BEEN DELETED IT CAN NOT BE RETRIEVED. From the R...
Download a Recording
To download and save a recording to your computer. From the Recording Details page click on the d...
Viewing and Listening to Recordings
To view and listen to your recordings, from the navigation menu click on Recordings and then clic...
Recordings Dashboard
The Recordings Dashboard is designed to give quick access and an overview of all recordings.From ...
Forgot Password
INFO: If you do not know the email address or the Username that was used for the account ple...
Transferring a Call on Yealink W52/56 DECT Phones
INFO: Please note the images shown here are from a Yealink W52P Handset, the process to trans...