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Once the installation has been completed Pod Integrate will launch the Main Configuration page as...

You can assign an Agent (A person's name) to one or more numbers. To do this click on Personal th...

INFO: Please note the images shown here are from a Yealink T46S, depending on your model the ...

Call transfer is a standard feature on Pod Connect which allows users the means for transferring ...

Pod Connect and SIP Phones Firewall configuration is likely to be required to use Pod on a corpo...

INFO: Please keep your passwords in a safe place. This password is required to access the Com...

You may create and maintain a list of personalised flags that can be assigned to a recording. The...

INFO: Before creating any additional users you must first create a Role. This Role will be as...

TIP: It is recommended to create your Agents and assign them to numbers before creating Depa...

You can view and manage any of you numbers that have Call Recording enabled. Click on Recordings ...

INFO: Your login details for access to the portal will have been emailed to you at the time ...

On the Recording Archive page you also have the ability to filter the recording in order to narro...

You can add Notes to any recording. There are two types of notes, first is a Note that covers the...

The View Event History will show all the event relating to a recording. Go into view a recording ...

INFO: PLEASE NOTE ONCE A RECORDING HAS BEEN DELETED IT CAN NOT BE RETRIEVED.  From the R...

To download and save a recording to your computer. From the Recording Details page click on the d...

To view and listen to your recordings, from the navigation menu click on Recordings and then clic...

The Recordings Dashboard is designed to give quick access and an overview of all recordings.From ...

INFO: If you do not know the email address or the Username that was used for the account ple...

INFO: Please note the images shown here are from a Yealink W52P Handset, the process to trans...