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Getting Started

CommPortal is a web portal used to configure the features on your new phone system. With CommPor...

Call Manager

The Phone Status panel at the centre of the CommPortal Home page displays your Call Manager that ...

Apps

Use the Downloads link at the bottom of the CommPortal Home page to launch the Apps page. Here...

Getting Started

Your Pod phone service can be used to make or receive calls from your desk phone, your PC or Mac,...

Making & Receiving Calls

Making Calls Making a call is as easy as entering the number on the keypad or clicking on a cont...

Instant Messaging

If you have Pod for desktop with Instant Messaging, click on a contact’s Chat icon to send them a...

Presence & Call Manager

Presence Let others know whether you are available or busy by setting your presence to Online or...

Contacts & Favourites

Your Contacts List Pod for Desktop assembles a contact list for you to use. Depending on how ...

Visual Voicemail

If you have a voice or video message, the Message button changes colour and indicates the numbe...

Welcome to your new phone!

This guide describes the features of your desk phone. The guide will help you get up and running...

Speaker Phone

To make a call using your speaker phone, either press the Speaker key or leave the handset on-hoo...

Ending Calls

To end a call replace the handset, or press the Cancel key, the Drop or Goodbye key, or the End C...

Using the Handset

To answer an incoming call, lift your handset and you will be connected to the caller.

Using the Speaker

To answer a call using the speakerphone, do not lift the handset and instead press the Speaker or...

Internally

To call another person in your business, lift the handset and dial the other person's extension. ...

Externally

To call a number outside of your business, lift the handset and dial the phone number. Depending ...

Emergency Calls

In an emergency lift the handset and dial the emergency number for your locale, for example 999. ...