Messages
Messages
This shows you all stored voice messages, both those you have listened to and those you haven't. Unheard messages are shown in bold:
Messages & Calls – Messages tab
Listen to a Message
To listen to a message click on the play icon to the left of the message: 
This will pop up a Voicemail player which loads and plays the message.
Voicemail Player
With this player you can:
- See when the message was received and how long it is.
- Pause, rewind and fast forward the message.
- Mute the player or change the volume.
- Delete the message, or Save it to disk.
- Close the player.
- If you are able to use video messaging, you will see the video content of your messages in the large window.
- If you have the Speech to Text service, you will see a transcript of the message.
Deleting a Message
To delete a voice message, click on the Delete icon to the right of the message.
- The message will be moved to the Deleted tab.
Marking a Message as Heard
Listening to a voice message will mark it as heard. If you want to mark a message as heard without listening to it, follow these steps:
- Click on the Actions
icon to the tight of the message and select Mark as heard from the dropdown
Message options drop down menu
Marking a Message as New
To mark a message as new, follow these steps:
- Click on the Action icon to the right of the message, as shown above
- Select Mark as new from the dropdown.
Call Back
To call back a caller who left you a voice message, follow these steps:
- Click on the number or name of the caller.
- Select the required Dial section
Call back message sender
Add Caller to Contacts
To add the number of someone who left you a voicemail to your Contacts, follow these steps:
- Click on the number or name of the caller.
- Select the Add to contacts option.
- This will take you to the Contacts page. Enter the details for your new contact and click on Save. See Contacts section for more information on using the Contacts page.