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  • CommPortal: End User Guide

  • Welcome to the CommPortal!

  • Introducing CommPortal

    • Accessing

    • Logging in

    • Using CommPortal

    • Getting Help

    • Sending Feedback

    • Logging out

  • Messages & Calls

    • Messages

    • Missed

    • Dialled

    • Received

    • Deleted

  • Contacts

    • Contact List

    • Speed Dials

  • Business Call Manager (BCM)

    • Setting Your Availability

    • Incoming Call Settings

    • Configuring Advanced Settings

    • Selecting Forwarding Numbers and Creating Caller Lists

  • Groups

    • Hunt Groups (Multi Line Hunt Groups - MLHG)

    • Call Pickup Groups

    • Multiple Appearance Directory Numbers (MADN)

  • Account Codes

    • Account Codes

    • Account Code Options

    • Business Account Codes

    • Personal Account Codes

    • Editing personal account codes

    • Unblocking Account Codes

  • Settings

    • Personal Details and Security

    • Call Settings

    • Message Settings

    • Notifications

    • Reminders

  • Using the Agent Dashboard

  • Click To Dial

  • Configuring Your Phone's Keys

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CommPortal: End User G...
Business Call Manager ...

Business Call Manager (BCM)

Business Call Manager (BCM) enables you to configure and manage your incoming and call forwarding services on a single screen.

Setting Your Availability

You can use the drop-down at the top left of the screen to set your status to either Available fo...

Incoming Call Settings

In the central panel, you can configure your Incoming Call Settings. You have a number of option...

Configuring Advanced Settings

The panel on the right of the Business Call Manager screen includes icons for a number of advance...

Selecting Forwarding Numbers and Creating Caller Lists

Many settings in Business Call Manager allow you to create a list of callers or enter a call forw...

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Created 3 years ago by Admin
Updated 3 years ago by Admin
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