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  • CommPortal: End User Guide

  • Welcome to the CommPortal!

  • Introducing CommPortal

    • Accessing

    • Logging in

    • Using CommPortal

    • Getting Help

    • Sending Feedback

    • Logging out

  • Messages & Calls

    • Messages

    • Missed

    • Dialled

    • Received

    • Deleted

  • Contacts

    • Contact List

    • Speed Dials

  • Business Call Manager (BCM)

    • Setting Your Availability

    • Incoming Call Settings

    • Configuring Advanced Settings

    • Selecting Forwarding Numbers and Creating Caller Lists

  • Groups

    • Hunt Groups (Multi Line Hunt Groups - MLHG)

    • Call Pickup Groups

    • Multiple Appearance Directory Numbers (MADN)

  • Account Codes

    • Account Codes

    • Account Code Options

    • Business Account Codes

    • Personal Account Codes

    • Editing personal account codes

    • Unblocking Account Codes

  • Settings

    • Personal Details and Security

    • Call Settings

    • Message Settings

    • Notifications

    • Reminders

  • Using the Agent Dashboard

  • Click To Dial

  • Configuring Your Phone's Keys

Books
CommPortal: End User G...
Groups

Groups

The Groups page shows you all of the groups that your phone line is in.

Hunt Groups (Multi Line Hunt Groups - MLHG)

There are a number of different types of groups: Hunt Group, also called a Multi Line Hunt Gro...

Call Pickup Groups

Viewing Call Pickup Groups If your phone line is in a Call Pickup Group then there will be an en...

Multiple Appearance Directory Numbers (MADN)

If your phone line is in a Multiple Appearance Directory Number group then there will be an entry...

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Created 5 years ago by Admin
Updated 5 years ago by Admin
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